Gerson Valenzuela
Orlando,FL
Summary
Diligent Property Manager with proven history of managing diverse property portfolios and ensuring tenant satisfaction. Successfully managed multiple properties, overseeing maintenance, leasing, and financial operations. Demonstrated proficiency in conflict resolution and tenant relations, ensuring smooth and efficient property management.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Property Manager
Orlando Housing Authority O.H.A
Orlando, Fl
04.2022 - Current
- Oversaw daily operations of residential public Housing properties, ensuring compliance with housing regulations and policies.
- Coordinated maintenance requests, improving response times and tenant satisfaction across multiple units.
- Managed budgets for property upkeep and improvements, optimizing resource allocation for enhanced efficiency.
- Developed and implemented leasing strategies, increasing occupancy rates while maintaining tenant relations.
- Conducted regular inspections to ensure property standards were met, addressing issues proactively to maintain quality.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with legal counsel to resolve tenant disputes.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Coordinated with legal counsel to handle eviction processes smoothly and professionally.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
- Managed property operations, ensuring compliance with local housing regulations and policies.
- Oversaw maintenance schedules, enhancing tenant satisfaction through prompt issue resolution.
Property Manager / Recertification Specialist
Reliant Property Services
The Bronx, NY
08.2017 - 10.2021
- Duties:
- Managed tenant relations to ensure occupancy satisfaction and timely resolution of issues.
- Oversaw maintenance operations, coordinating vendor services to uphold property standards.
- Implemented budget management strategies, optimizing operational costs and resource allocation.
- Developed and executed marketing plans to attract new tenants, enhancing property visibility.
- Led strategic initiatives for property improvement projects, increasing overall value and tenant appeal.
- Analyzed recertification processes to ensure compliance with industry standards and regulatory requirements.
- Developed training materials and conducted workshops to enhance team understanding of recertification protocols.
- Optimized existing systems for tracking recertification statuses, reducing processing time significantly.
- Implemented quality control measures to maintain accurate documentation and certification records.
- Managed a high volume of incoming inquiries from residents, providing clear explanations about the recertification process and assisting them through every step.
- Developed and implemented strategic plans to enhance property performance and tenant satisfaction.
- Maximized rental income while minimizing expenses through effective planning and control.
- Conducted regular inspections of both interior and exterior of properties for damage.
Property Manager / Compliance Manager / Section 8 Administrator
C&C Apartment Management
Queens
12.2008 - 06.2017
- Duties: Ran the leasing department, recertification department, and legal department. Handle maintenance department with HQS violations from Section 8. Fully knowledgeable of YARDI. Currently hold LITCH TACC’s certificate along with HUD Subsidized Multifamily Housing. Quality Control of HAP payments Monitor and provide compliance guidance to a portfolio of 3 (1,200 units) Section 8 and Low Income Housing Tax Credit projects. Conducts internal audits of projects within portfolio to ensure State, Federal and Program related requirements. Complete HAP Contract Renewal and Annual Rent Increase packages for applicable projects within portfolio. Complete and submit Affirmative Fair Housing Marketing Plans (AFHMP) to Federal and/or State Agencies for approval, review site advertisements to ensure compliance with AFHMP. Review, edit, and respond to Management and Occupancy Reviews, Fair Housing of Equal Opportunity Reviews, REAC/Physical Inspections, and Tenant File Reviews completed by HUD, Asset Management Companies and Contract Administrators. Complete required quarterly LIHTC Owner’s Certification in accordance with Extended Use Agreements for LIHTC sites. Also, monitor and review Annual Owner’s Certification of LIHTC Compliance prior to submission to monitoring agencies. Review Initial Tenant Income Certifications (TICs) to ensure compliance with LIHTC regulations.
Education
Associate of Arts - Business Administration
MCNY
NYC, NY06-2014
Skills
- Property management
- Payment collection
- Property inspections
- Lease renewals
- Exceptional oral and written communication skills
- Eviction procedures
- Occupancy management
- Fair housing mandates
- Multi-family property management
- Financial budgeting and reporting
- Preparing property agreements
- Compliance monitoring
- Valid driver's license
- Adaptable
- Grounds maintenance
- Tenant and eviction laws
Accomplishments
- Oversaw multiple residential family properties totaling over 2,200 individual units.
- Achieved a passing NSCPIRE grade by completing inspections with accuracy and efficiency.
Certification
- Certified LITCH, QUADEL -
- HUD multifamily Dwelling
Languages
Bilingual Spanish/English.
Timeline
Property Manager
Orlando Housing Authority O.H.A
04.2022 - Current
Property Manager / Recertification Specialist
Reliant Property Services
08.2017 - 10.2021
Property Manager / Compliance Manager / Section 8 Administrator
C&C Apartment Management
12.2008 - 06.2017
Associate of Arts - Business Administration
MCNY