Gia Brown
Essex,MD
Summary
Dynamic and results-oriented professional with extensive experience in customer service and cash handling, honed at companies like Home Depot. Excelled in building relationships and efficiently solving problems, contributing to team success. Skilled in time management and offering a flexible schedule, consistently achieving and surpassing sales targets.
Overview
8
8
years of professional experience
Work History
Sales Associate
Home Depot
Baltimore, MD
08.2024 - Current
- Greeted customers to determine wants or needs.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Answered store and merchandise questions and led customers to wanted items.
- Worked with fellow sales team members to achieve group targets.
- Helped customers find specific products, answered questions, and offered product advice.
- Built and maintained relationships with peers and upper management to drive team success.
- Used technology resources to assist customers in locating and selecting items.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained up-to-date knowledge of store merchandise and policies.
- Greeted customers and provided exceptional customer service.
Service Desk Associate/Customer Service Cashier
Walmart
Baltimore, MD
04.2022 - 08.2024
- Resolved customer inquiries in a timely manner with an emphasis on customer satisfaction.
- Answered customers' questions and provided information on store procedures or policies.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Built and maintained productive relationships with employees.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Greeted customers promptly and responded to questions.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Addressed customer questions and concerns regarding products and services.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Cashier \ Server
Auntie Anne's
Baltimore, MD
06.2017 - 07.2019
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Stocked service areas with supplies during slow periods.
- Trained new employees to perform duties.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
Education
High School Diploma -
Overlea High School
06-2021
Skills
- Problem-solving skills
- Cash handling
- Time management
- Relationship building
- Flexible schedule
- Customer service
- Friendly and outgoing
Affiliations
I love to read books during my free time i also love fitness
Education and Training
other
References
References available upon request.
Timeline
Sales Associate
Home Depot
08.2024 - Current
Service Desk Associate/Customer Service Cashier
Walmart
04.2022 - 08.2024
Cashier \ Server
Auntie Anne's
06.2017 - 07.2019
High School Diploma -
Overlea High School
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