Professional Summary
Overview
Work History
Education
Skills
Timeline
Open To Work

Giana Williams

Wawa
Sharon Hill,PA
Giana Williams
4
Years of experience

Dedicated Bachelor of Science in Nursing student at Pennsylvania State University-Schuylkill Campus with a GPA of 3.95, Dean's List Honors, and multiple academic scholarships. Experienced customer service professional with strong communication, teamwork, and problem solving skills.

Work History

Crew Member

10 Months
Wendys Restaurant | 10.2021 - 08.2022
  • Provided exceptional customer service, ensuring a positive dining experience for all guests.
  • Operated cash register, processing transactions accurately and efficiently.
  • Collaborated with team members to maintain cleanliness and organization in dining area.
  • Prepared food items according to safety and quality standards, ensuring compliance with health regulations.

Customer Service Associate

2 Years 2 Months
Wawa | 03.2023 - 05.2025
  • Delivered exceptional customer service in a fast-paced retail environment.
  • Assisted customers with purchases, inquiries, and issue resolution while maintaining professionalism.
  • Operated POS systems accurately and efficiently.
  • Trained and supported new team members.
  • Collaborated with team members to ensure efficient store operations and a positive customer experience.
  • Maintained organized merchandise displays and store presentation standards.
  • Demonstrated strong communication and conflict-resolution skills when address customer concerns.

Education

High School Diploma

Monsignor Bonner Archbishop Prendergast Catholic High School | Lansdowne, PA | 05-2025
  • Josephine C. Connelly Scholarship Recipient

Bachelor of Science in Nursing - Pediatric Nursing

Pennsylvania State University- Schuylkill Campus | Schuylkill Haven, PA | 05-2029

Honors and Awards

  • Dean's List [Fall 2025, Spring 2026]
  • Wiest Trustee Scholarship Recipient
  • Sue Paterno Diversity Scholarship Recipient
  • Pamela Chang Nursing Scholarship Recipient

Leadership and Activities

  • Lion Ambassador Member
  • Cheerleading

Skills

Customer service
Communication
Teamwork and Collaboration
Problem Solving
Time Management
Conflict Resolution
Professionalism Under Pressure
Basic Life Support and CPR Certified

Timeline

Customer Service Associate

Wawa
03.2023 - 05.2025Read More

Crew Member

Wendys Restaurant
10.2021 - 08.2022Read More

Pennsylvania State University- Schuylkill Campus

Bachelor of Science in Nursing from Pediatric Nursing
Read More

Monsignor Bonner Archbishop Prendergast Catholic High School

High School Diploma
Read More
Giana Williams