Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gianluca Longo

Orlando

Summary

I am a former engineering major who was in ROTC for 3 years. I decided to switch my major when that did not work out, and now I am very behind my peers when it comes to workforce experience. I am a very hard worker and have had a job since I was able to work, and am quick to learn at any new job.

Overview

5
5
years of professional experience

Work History

Customer Service Staff Member

Publix
01.2025 - Current
  • Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
  • Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
  • Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
  • Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions.

Front Desk Associate

Planet Fitness
05.2024 - 08.2024
  • Developed strong rapport with returning guests through attentive service and personalized interactions.
  • Collected deposits, fees, and payments.

Traveling Donation Collector

The Sharing Center
05.2023 - 08.2023
  • Collected furniture donations
  • Drove a 26' Box Truck

Assocaite

Panera Bread
05.2021 - 08.2022
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

Associate

McDonald's
06.2020 - 05.2021
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Education

Bachelor of Science - Finance

University of Alabama
AL
12-2026

Skills

  • Assertiveness

  • Complaint handling

  • Critical thinking

  • Document control

  • Coordination

Timeline

Customer Service Staff Member

Publix
01.2025 - Current

Front Desk Associate

Planet Fitness
05.2024 - 08.2024

Traveling Donation Collector

The Sharing Center
05.2023 - 08.2023

Assocaite

Panera Bread
05.2021 - 08.2022

Associate

McDonald's
06.2020 - 05.2021

Bachelor of Science - Finance

University of Alabama

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