Summary
Overview
Work History
Education
Skills
Timeline
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Gianna Betts

Wayne

Summary

Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

3
3
years of professional experience

Work History

Server

Legacy Castle
05.2023 - Current
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Excellent communication skills, both verbal and written.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Increased sales significantly by upselling higher-end products to customers.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.

Server

Lenape Diner
01.2021 - 05.2022
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Answered customers' questions, recommended items, and recorded order information.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.

Education

In Progress - Marketing

Florida Atlantic University
Boca Raton, FL
05.2026

High School Diploma -

Wayne Hills High School
Wayne, NJ
06.2022

Skills

  • Order Management
  • Team Leadership
  • Service prioritization
  • Workflow Coordination
  • Sales expertise
  • Excellent Communication
  • Analytical Thinking
  • Sales Techniques
  • Wine service

Timeline

Server

Legacy Castle
05.2023 - Current

Server

Lenape Diner
01.2021 - 05.2022

In Progress - Marketing

Florida Atlantic University

High School Diploma -

Wayne Hills High School

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Gianna Betts