Gianna Copeland
Houston,TX
Summary
Highly experienced sales associate/stylist known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
6
6
years of professional experience
Work History
Sales Associate
Sandro Paris & Maje
Houston, Texas
03.2021 - 03.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Solved customer challenges by offering relevant products and services.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Maintained records related to sales, returns and inventory availability.
- Prepared large cash deposits with zero discrepancies.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Achieved perfect attendance and on-time record.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
Sales Associate
LOFI Vintage
Houston, Texas
05.2018 - 07.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Supported performance targets by maintaining clean and neat work areas.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Achieved perfect attendance and on-time record.
- Maintained records related to sales, returns and inventory availability.
- Developed, marketed and sold full range of products and support services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
Sales Associate
Sandro Paris & Maje
Houston, Texas
03.2017 - 02.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Maintained records related to sales, returns and inventory availability.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Prepared large cash deposits with zero discrepancies.
- Educated associates on market trends and stayed up-to-date on forecasts.
Sales Associate
Em&Lee
Houston, Texas
11.2015 - 01.2017
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Monitored current trends to understand fashions and better serve customer needs.
- Worked with men, women and children to complete [Service] on daily basis.
- Organized sales area and work station to showcase products and boost sales.
- Prepared large cash deposits with zero discrepancies.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Educated associates on market trends and stayed up-to-date on forecasts.
- Tracked stock using company inventory management software.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Achieved perfect attendance and on-time record.
Education
High School Diploma -
Lamar High School
Houston05.2017
Skills
- Retail Loss Prevention
- Self-Checkout Assistance
- Product Recommendations
- Upselling Techniques
- Meeting Sales Goals
- Security Practices
- Cash Handling
- Excellent Written and Verbal Communication
- Customer Needs Assessment
- Item Ticketing and Pricing
- Adaptable and Flexible
- Stocking and Receiving
- Locating Merchandise
- Computer Proficiency and Microsoft Office
- Sales and Promotions
- Store Policies and Procedures
- Product Promotion
- Folding Clothes
- Suggestive Selling
- Strong Communication and Interpersonal Skills
- Store Opening and Closing
- Persuasive Selling
- Stockroom Upkeep
- POS System Operations
- Time Management
Timeline
Sales Associate
Sandro Paris & Maje
03.2021 - 03.2022
Sales Associate
LOFI Vintage
05.2018 - 07.2020
Sales Associate
Sandro Paris & Maje
03.2017 - 02.2019
Sales Associate
Em&Lee
11.2015 - 01.2017
High School Diploma -
Lamar High School
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