Gianna Napuli
Yarmouth
Summary
Dynamic professional with a proven track record at Dunkin' Donuts, excelling in customer service and teamwork. Enhanced customer satisfaction through effective problem-solving and clear communication. Skilled in cash handling, order taking and multitasking, ensuring efficient operations. Adept at fostering collaboration and maintaining a clean, organized environment to support seamless service delivery.
Overview
4
4
years of professional experience
Work History
Crew Member
Dunkin' Donuts
06.2022 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring customer satisfaction and repeat business.
- Prepared high-quality food and beverages according to established recipes and standards.
- Operated cash register efficiently, handling transactions accurately while maintaining a balanced drawer.
- Collaborated with team members to maintain cleanliness and organization of workstations and dining areas.
- Monitored inventory levels, notifying management of shortages to ensure uninterrupted service delivery.
- Assisted in training new crew members on operational procedures and company policies.
- Adapted quickly to changing priorities during peak hours, enhancing overall team productivity and service speed.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Host/expo
Pats Pizza
06.2021 - 12.2021
- Greeted and welcomed guests, ensuring positive first impressions and exceptional customer service.
- Assisted in maintaining cleanliness and organization of dining areas to enhance guest experience.
- Collaborated with kitchen and serving staff to ensure efficient communication and timely service delivery.
Education
High School Diploma -
Yarmouth High School
Yarmouth, ME06.2035
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Customer engagement
- Taking orders
- Interactive communication skills
- Safe food handling
- Leadership qualities
- Drive-thru operations
- Food preparation
- Heavy lifting
- Crew leadership
- Resilience and persistence
- Complex Problem-solving
Timeline
Crew Member
Dunkin' Donuts
06.2022 - Current
Host/expo
Pats Pizza
06.2021 - 12.2021
High School Diploma -
Yarmouth High School
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