Gianna Nguyen
Kansas City,MO
Summary
Accomplished Front Desk Agent at TownePlace Suites by Marriott, adept in hospitality services and problem-solving, ensuring seamless guest experiences. Trained as a Shift Leader at Mcalisters Deli, I excel in oral communication and cash handling, significantly enhancing customer satisfaction. My expertise in hospitality service and commitment to excellence have fostered repeat business and positive feedback.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
TownePlace Suites by Marriott
06.2023 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Shift Leader
Mcalisters Deli
10.2020 - 06.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Education
High School Diploma -
Winnetonka High School
Kansas City05-2022
Skills
- Problem-solving skills
- Hospitality services
- Credit and cash payments
- Oral and written communications
- Hospitality service expertise
- Guest accommodations
Timeline
Front Desk Agent
TownePlace Suites by Marriott
06.2023 - Current
Shift Leader
Mcalisters Deli
10.2020 - 06.2024
High School Diploma -
Winnetonka High School
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