Kevin Santana
Springfield ,MA
Summary
Dynamic and results-driven professional with extensive experience in customer service at Dunkin Donuts. Proven ability to enhance team performance through effective training and exceptional time management. Skilled in multitasking and maintaining high standards of cleanliness, contributing to a positive customer experience and operational efficiency.
Positive, adaptable, and reliable with strong commitment to teamwork and customer service. Understands importance of maintaining clean and organized environment, coupled with skills in handling transactions and providing excellent customer experiences. Aiming to contribute to positive team atmosphere and ensure customer satisfaction.
Overview
3
3
years of professional experience
Work History
Crew Member
Dunkin Donuts
Dedham, MA
06.2025 - 09.2025
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Certified Trainer
Chipotle
Boston, MA
09.2023 - 03.2024
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Displayed exceptional time management skills by balancing concurrent tasks such as greeting guests, taking orders, delivering food, and processing payments while maintaining a consistently high level of service.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Increased trainee performance by implementing practical, hands-on activities during training sessions.
Cashier
Price Rite
Boston
02.2023 - 07.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
Timeline
Crew Member
Dunkin Donuts
06.2025 - 09.2025
Certified Trainer
Chipotle
09.2023 - 03.2024
Cashier
Price Rite
02.2023 - 07.2023