Hi, I’m
Gicelle Mendez
Operations
Dallas,TX
Summary
Motivated professional with extensive experience in customer service, operations, and administrative tasks.
Overview
17
years of professional experience
1
Certificate
Work History
Merck Animal Health
Administrative Assistant
09.2023 - 07.2024
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Collaborated with the Marketing team to efficiently arrange and dispatch samples via UPS to prospective distributors and customers.
- Assisted colleagues with tasks, including spreadsheet management and data entry, to lighten their workload.
- Composed documents and organized office to increase efficiency and security of confidential information.
- Created the standard operating procedure for future employees.
Genpact
Social Media Content Moderator
08.2018 - 03.2023
Job overview
- Helped resolve inquiries accurately and in a timely manner.
- Remained knowledgeable about client's community standards.
- Replied to user's inquiries with high quality, speed, and accuracy.
Nerium International LLC
Operational Support Specialist
03.2013 - 06.2018
Job overview
- Created prospect accounts for high level executives and National Marketing Directors.
- Gathered and organized, progress reports on a regular basis for management.
- Collected, arranged, and input information into database system.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Researched and processed pre-arbitrations for incoming chargebacks and refunds.
T-mobile
Bilingual Financial Care Agent
01.2008 - 01.2013
Job overview
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Detailed payment options and explained price, receipt and billing details to customers.
- Cross-trained and provided backup support for organizational leadership.
- De-escalated and resolved customer complaints with punctual, polite and professional service
Education
Hillsborough Community CollegeTampa, FL
No Degree from Liberal Arts And General Studies
Gary Adult High SchoolTampa, Florida
High School Diploma
2002
Skills
- Office Administration
- Excellent Interpersonal Skills
- Data Entry
- Clerical Support
- Computer Skills
- Microsoft Outlook
- Goal-Oriented
- Speak fluent Spanish
- Lean Certified
Certification
- Certified DataBridge Lean Assessment, GenPact - 6/17/2021
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Merck Animal Health
09.2023 - 07.2024
Social Media Content Moderator
Genpact
08.2018 - 03.2023
Operational Support Specialist
Nerium International LLC
03.2013 - 06.2018
Bilingual Financial Care Agent
T-mobile
01.2008 - 01.2013
Hillsborough Community College
No Degree from Liberal Arts And General Studies
Gary Adult High School
High School Diploma