Gilbert Pena
Adelanto,CA
Summary
Seasoned District Manager with a proven track record at Big Lots Stores, Inc., specializing in district expansion and multi-unit leadership. Skilled in driving revenue growth and market share through strategic sales initiatives and effective team training. Demonstrates exceptional consulting abilities and technology proficiency, enhancing operational efficiency and customer satisfaction.
Overview
26
26
years of professional experience
Work History
District Manager
Big Lots Stores, Inc.
Victorville, CA
05.2014 - Current
- Identified and developed top talent to promote performance-oriented culture.
- Developed and implemented district-wide sales strategies to increase revenue and market share.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
District Training Manager
Dollar General Store
Apple Valley, CA
01.2011 - 05.2014
- Effectively trained instructors and supervisors on techniques for managing employees.
- Conducted evaluations of training courses to uncover areas in need of improvement.
- Provided guidance and support to team members in the development of individual training plans.
- Mentored team members to succeed and advance within department and company.
Store Manager
Harbor Freight Tools USA
Tustin, CA
01.2009 - 01.2011
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Prepared staff work schedules and assigned team members to specific duties.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Established customer service standards and monitored staff compliance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
District Training Manager
Dollar Tree Stores
Victorville, CA
01.2003 - 01.2009
- Assessed the effectiveness of existing training programs, providing feedback to management regarding areas for improvement.
- Provided guidance and support to team members in the development of individual training plans.
- Mentored team members to succeed and advance within department and company.
- Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
Store Director
PetSmart
Foothill Ranch, CA
01.1999 - 01.2003
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Prepared staff work schedules and assigned team members to specific duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Education
High School Diploma -
Downey High School
Downey, CA06-1992
Skills
- District expansion
- Infrastructure expansion
- Consulting
- Tactical business planning
- Multi-Unit Leadership
- Technology proficiency
Affiliations
- Youth mentorship through football coaching.
- Dedicated Motorcycle Enthusiast.
- Devoted Father, Loving Husband, and Proud Grandfather
Timeline
District Manager
Big Lots Stores, Inc.
05.2014 - Current
District Training Manager
Dollar General Store
01.2011 - 05.2014
Store Manager
Harbor Freight Tools USA
01.2009 - 01.2011
District Training Manager
Dollar Tree Stores
01.2003 - 01.2009
Store Director
PetSmart
01.1999 - 01.2003
High School Diploma -
Downey High School
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