Gillian Olson
Chippewa Falls
Summary
Accomplished General Manager with a strong background in budgeting, inventory control, and safety regulations. Recognized for conflict resolution skills and effective communication, driving operational excellence and measurable improvements in service delivery.
Overview
10
10
years of professional experience
Work History
General Manager
McDonalds
Bloomer
09.2024 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw daily operations to deliver efficient service and enhance customer satisfaction.
- Trained new employees on company policies and procedures for effective performance.
- Conducted regular team meetings to communicate goals and encourage collaboration.
- Implemented health and safety regulations to maintain a safe work environment.
- Handled employee discipline through verbal and written warnings to uphold company standards.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Established and maintained effective communication with staff members to ensure efficient operations.
1st Assistant Manager
McDonald's
Lake Hallie
07.2019 - 09.2026
- Managed daily restaurant operations and supported team performance through guidance and feedback.
- Trained staff on service standards and food safety regulations.
- Monitored employee schedules and ensured proper staffing levels.
- Conducted regular safety inspections to maintain a secure environment.
- Collaborated with management to create promotional strategies that increased customer engagement.
- Oversaw cash register operations, ensuring accuracy in cash handling and resolving discrepancies efficiently.
- Maintained cleanliness of the store environment by performing daily walkthroughs and inspections.
- Assisted store manager in hiring and training new employees.
Dental Assistant
Dental Health Centers
Chippewa Falls
08.2020 - 04.2021
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Assisted dentists during procedures to enhance patient comfort and safety.
- Handled dental radiographs using digital imaging technology to aid in accurate diagnostics.
- Prepared treatment rooms by sterilizing instruments and organizing supplies to support efficient workflow.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Collaborated with team members to maintain a clean and welcoming environment.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
Associate Manager
McDonald's
Arcadia
07.2016 - 07.2019
- Oversaw daily operations, ensuring efficient restaurant functionality and customer satisfaction.
- Managed daily workflow of team members, aligning tasks with organizational goals to enhance team performance.
- Prioritized and delegated tasks for efficient completion within team environment.
- Provided leadership and mentorship to new employees, facilitating knowledge of company programs and improving onboarding experience.
- Ensured compliance with food safety regulations and hygiene practices.
- Resolved customer complaints to enhance satisfaction and service quality.
- Resolved conflicts between employees or customers in a professional manner.
Education
High School Diploma -
Whitehall Memorial High School
Whitehall, WI05-2019
Some College (No Degree) - Liberal Arts And Sciences
Chippewa Valley Technical College
Eau Claire, WISkills
- P&L management
- Budget management
- Inventory control
- Staff scheduling
- Employee training
- Employee development
- Safety regulations
- Customer service
- Leadership abilities
- Decision making
- Conflict resolution
- Time management
- Communication skills
Accomplishments
- McRookie Of the Year 2025- Courtesy Corporation McDonald's
- Outstanding Restaurant 2025- Courtesy Corporation McDonald's
- Outstanding General Manager 2025- McDonald's Corporate
Timeline
General Manager
McDonalds
09.2024 - Current
Dental Assistant
Dental Health Centers
08.2020 - 04.2021
1st Assistant Manager
McDonald's
07.2019 - 09.2026
Associate Manager
McDonald's
07.2016 - 07.2019
High School Diploma -
Whitehall Memorial High School
Some College (No Degree) - Liberal Arts And Sciences
Chippewa Valley Technical College