Summary
Overview
Work History
Skills
Timeline
Generic

Gina Cassillo

Buffalo,NY

Summary

Dynamic and dedicated professional with experience at Seneca Niagara Resort & Casino, excelling in customer service and event management. Known for punctuality and creative problem-solving, I consistently enhance guest experiences while efficiently managing multiple tasks. Proven ability to resolve inquiries swiftly, ensuring high customer satisfaction and smooth operations.

Overview

29
29
years of professional experience

Work History

Banquet Server

Seneca Niagara Resort & Casino
01.2024 - Current
  • Provided friendly, courteous service to create memorable moments for guests.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Arranged linens and table settings according to seating plan and event theme.
  • Answered guest questions about event plans and food service choices.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Set up banquet tables and chairs based on event requirements.
  • Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.

Customer Service Representative

Verdi Commerce
11.2021 - Current
  • Responded to customer requests for products, services, and company information.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Teacher Aide

Kenmore Town of Tonawanda UFSD
08.2013 - 08.2021
  • Designed detailed learning plans for struggling students based on test, homework and assignment records.
  • Fostered student curiosity and interest through creative hands-on activities.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies..
  • Developed and implemented classroom routines to address varying student needs.
  • One on One aide in Special needs classroom
  • Helped students explore concepts with engaging, learning-focused activities.

Document Processor/Machine Operator/Inspector

American Pharmaceutical Partners
05.1996 - 09.2012
  • Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
  • Worked with internal staff to process documents and sent for closing.
  • Maintained document control system and updated work instructions, procedures and associated databases.
  • Carefully reviewed all documents and reports for completeness and accuracy.
  • Followed standard operating procedures for inspections and tests.
  • Examined products for imperfections and defects.

Skills

  • Punctual and reliable
  • Time management
  • Multitasking and organization
  • Creative problem solving
  • Decision-making

Timeline

Banquet Server

Seneca Niagara Resort & Casino
01.2024 - Current

Customer Service Representative

Verdi Commerce
11.2021 - Current

Teacher Aide

Kenmore Town of Tonawanda UFSD
08.2013 - 08.2021

Document Processor/Machine Operator/Inspector

American Pharmaceutical Partners
05.1996 - 09.2012

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Gina Cassillo