Gina Frederick
Duxbury,MA
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
13
13
years of professional experience
Work History
Scheduling Coordinator
South Shore Skin Center
Norwell, MA
08.2024 - Current
- Managed appointment setting, cancellations, and rescheduling for clients, enhancing customer satisfaction.
- Responded to emergency scheduling changes promptly, minimizing disruptions to operations.
- Reported on scheduling errors or issues, implementing corrective actions as needed.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Resolved customer complaints or answered customers' questions.
- Utilized scheduling software to organize and update daily, weekly, and monthly schedules.
- Communicated schedule changes to appropriate department personnel and other ancillary areas.
Accounting Assistant
Murphy & King P.C.
Boston, MA
09.2021 - 07.2024
- Managed vendor relationships by ensuring timely payments and resolving disputes.
- Answered questions from customers regarding their billing or payment status.
- Handled accounts payable and receivable, including invoicing and payment processing.
- Prepared daily bank deposits to the firm Iolta and General Ledger accounts
- Managed daily cash transactions and maintained the firm's petty cash fund.
- Processed monthly draft bills for attorney review and edits.
- Processed checks as requested regarding vendor payments, filing fees, attorney registration dues, etc.
- Served as backup reception when required.
Receptionist Administrator
Jones Day
Boston, MA
04.2012 - 08.2021
- Scheduled and confirmed appointments and meetings for the management team.
- Coordinated travel arrangements and accommodations for staff and visiting guests.
- Used company badging system to create badges for new employees and visitors.
- Assisted with the onboarding of new employees by providing orientation information and support.
- Operated telephone switchboard to answer, screen, and forward calls to appropriate personnel.
- Coordinated company events with venues and advised staff of pertinent details.
- Provided administrative support to staff members, including typing letters, filing documents, and scanning and copying documents when necessary.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Coordinated meeting room bookings and arranged catering for meetings and events.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Assisted with special projects assigned by management when required.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
Education
Liberal Arts and Sciences
Northeastern University
Boston, MASkills
- Calendar coordination
- Customer engagement and support
- Schedule organization
- Confidentiality requirements
- Intake documentation
- Daily timekeeping
Timeline
Scheduling Coordinator
South Shore Skin Center
08.2024 - Current
Accounting Assistant
Murphy & King P.C.
09.2021 - 07.2024
Receptionist Administrator
Jones Day
04.2012 - 08.2021
Liberal Arts and Sciences
Northeastern University
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