Ginger Carter
Yanceyville,North Carolina
Summary
Adept at managing office operations and staff training, I spearheaded initiatives at Caswell House Assisted Living that significantly improved customer satisfaction and financial accuracy. My expertise in account reconciliation and proactive problem-solving, coupled with a track record of exceeding data entry quotas at JTI Leaf Services, underscores my ability to enhance efficiency and team development.
Overview
14
14
years of professional experience
Work History
Business Office Manager
Caswell House Assisted Living
01.2020 - Current
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
Data Entry
JTI Leaf Services
09.2013 - 12.2019
- Identified data entry errors and reported to necessary departments.
- Reduced errors in data entry tasks by implementing a thorough double-checking process.
- Supported company growth by consistently meeting or exceeding daily data entry quotas.
Specialist Operator
TELVISTA
06.2010 - 08.2013
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Enhanced customer satisfaction with timely and accurate issue resolution.
Education
GED -
Central Piedmont Community College
Yanceyville, NCSkills
- Deadline Management
- Account Reconciliation
- Staff Training and Development
- Office Administration
Timeline
Business Office Manager
Caswell House Assisted Living
01.2020 - Current
Data Entry
JTI Leaf Services
09.2013 - 12.2019
Specialist Operator
TELVISTA
06.2010 - 08.2013
GED -
Central Piedmont Community College
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