Giovani Lugo
Converse,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Overview
16
16
years of professional experience
Work History
Sales Manager
Nissan of Boerne
Boerne, TX
08.2023 - Current
- Researched and capitalized on emerging opportunities to build business and expand customer base.
- Researched and communicated competitive activity to influence marketing plans and sales tactics.
- Attended trade shows for in-person engagement and network building.
- Tracked and analyzed key quantitative metrics and business trends relating to clients and partners.
- Prospected for new business using databases and other strategies to generate sales.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
- Executed and created strategic sales plans to expand customer base and extend global reach.
Sales Manager
World Car Kia
San Antonio, TX
07.2015 - 07.2023
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Tracked monthly sales to generate reports for business development planning.
- Performed sales consultations and educated clients on products and services.
- Maintained professional network of potential clients and business opportunities.
- Developed and implemented sales strategies to increase market share.
- Identified and developed new markets for products or services.
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Researched potential customers using various sources such as public records, web searches.
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
- Developed successful strategies and goals to penetrate new territories by assessing competitor offerings and approaches.
- Researched and capitalized on emerging opportunities to build business and expand customer base.
Desk Manager
World Car Kia
San Antonio, TX
08.2016 - 03.2021
- Handled payment processing and provided customers with receipts and proper bills and change.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Managed customer complaints and rectified issues to complete satisfaction.
- Corrected guest issues promptly with knowledgeable and friendly service.
Used Car Manager
World Car Kia
San Antonio, TX
05.2014 - 05.2015
- Created necessary documentation for used car sales.
- Manage customer complaint escalations and fostered resolution.
- Negotiated vehicle pricing with customers and communicated contract terms.
- Oversaw acquisition, services and repairs to bring vehicles up to showroom standard for retail sale.
Shipping and Receiving Manager
M & P Produce
San Antonio, TX
02.2011 - 03.2014
- Established transportation cost standards and economical shipping practices.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
- Inspected item packaging, labels and barcodes for accuracy.
Grocery Team Leader
La Michoacana Meat Market
San Antonio, TX
06.2008 - 06.2011
- Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
- Delivered expert customer service to store patrons and assisted with locating desired items.
- Analyzed store's inventory and ordered merchandise and products to keep stock level.
- Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
Education
Some College (No Degree) - Business Administration And Management
San Antonio Comunity College
San Antonio, TXSkills
- Persuasive Negotiations
- Product and Service Management
- Sales Tracking
- Budgeting
- Bilingual in Spanish
- Financial Records Analysis
- Communication and Engagement Techniques
- Sales Presentations
- Compelling Leadership Skills
- Profit and Revenue-Generating Strategies
- Relationship Building
- Decision Making
- Sales Records Management
- Team Recruiting and Onboarding
- Problem Solving
- Verbal and Written Communication
- Customer Complaint Resolution
- Staff Training and Development
- Budgeting and Expenditures
- Sales Quota Management
- Operational Records Review
- Customer Service
- Time Management
Timeline
Sales Manager
Nissan of Boerne
08.2023 - Current
Desk Manager
World Car Kia
08.2016 - 03.2021
Sales Manager
World Car Kia
07.2015 - 07.2023
Used Car Manager
World Car Kia
05.2014 - 05.2015
Shipping and Receiving Manager
M & P Produce
02.2011 - 03.2014
Grocery Team Leader
La Michoacana Meat Market
06.2008 - 06.2011
Some College (No Degree) - Business Administration And Management
San Antonio Comunity College
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