GIOVANNA JACOB
Leander,United States
Summary
Born in Brazil, moved to the United States in 2016. Dedicated and adaptable professional with 9 years of experience in customer-facing roles. Proficient in memorizing, and resolving customer complaints, handling cash transactions, addressing customer inquiries, maintaining a friendly and professional demeanor, and managing customer relationships to deliver exceptional service. Experienced in patient care settings, proficient in phlebotomy and IV therapy, with a strong focus on problem-solving and attention to detail. Currently pursuing a Bachelor of Science in Nursing.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Service Representative
CareNow Urgent Care
07.2023 - Current
- Managed customer accounts, ensuring that billing and payment information was accurate and up-to-date
- Assisted the healthcare provider in providing patient care by retrieving medical records, test results, medical supplies and other items
- Assisted with patient exams, diagnostic tests, and treatments, ensuring patient comfort and safety
Patient Care Technician
Ascension Seton
02.2022 - 03.2023
- Assisted with patient transfers, ambulation and activities of daily living
- Responded to patient call lights in a timely manner and provided comfort and emotional support to patients and families
- Performed phlebotomy, IV therapy and other laboratory procedures as needed
- Assisted with patient exams, diagnostic tests, and treatments, ensuring patient comfort and safety
Waitress Trainee
The Cheesecake Factory
09.2019 - 11.2021
- Multi-tasked efficiently to provide prompt and efficient service to all guests
- Monitored the dining area for any maintenance or safety issues and took corrective action when needed
- Prepared tables for guests prior to their arrival, including setting up table linens and silverware
- Developed effective communication strategies to build relationships with customers and their families
Cashier
The Home Depot
08.2018 - 09.2019
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Greeted customers in a friendly and professional manner
- Assisted customers with locating items and providing product information
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
Waitress
Cleos Brazilian Steakhouse
06.2016 - 07.2018
- Memorized the menu and accurately answered customers' questions about menu items
- Resolved customer complaints in a timely and professional manner, resulting in repeat customers and referrals
- Managed customer relationships and provided exceptional customer service
Education
Bachelor of Science - Nursing
South University
03.2025
CCMA - Certified Medical Asssistant
The College of Health Care Professions
TX03-2025
High School Diploma -
Jefferson High School
05.2018
Skills
- Time Management
- Communication
- Written
- Patient Care
- Phlebotomy
- Problem-Solving
- Powerpoint
- Excel
- Word
Certification
- Patient Care Technician Certification (PCTC) - National Healthcareer Association.
- OSHA Certified
- CPR/AED Certification
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
Languages
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Service Representative
CareNow Urgent Care
07.2023 - Current
Patient Care Technician
Ascension Seton
02.2022 - 03.2023
Waitress Trainee
The Cheesecake Factory
09.2019 - 11.2021
Cashier
The Home Depot
08.2018 - 09.2019
Waitress
Cleos Brazilian Steakhouse
06.2016 - 07.2018
- Patient Care Technician Certification (PCTC) - National Healthcareer Association.
- OSHA Certified
- CPR/AED Certification
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
Bachelor of Science - Nursing
South University
CCMA - Certified Medical Asssistant
The College of Health Care Professions
High School Diploma -
Jefferson High School
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