Giovanna Moffett
Summary
Human resources professional prepared to contribute valuable experience in talent acquisition, employee engagement, and compliance. Valued for fostering teamwork and consistently achieving results through adaptability and reliability. Proficient in conflict resolution and strategic planning.
Overview
8
8
years of professional experience
Work History
Human Resources Specialist
Work Services Corporation
05.2024 - Current
- Prepares job postings as required per collective bargaining agreement(s) guidelines, staff personnel, and places at required locations per CBA, and on company website.
- Maintains HRIS records for 400 employees and compiles reports from the database as required.
- Handles onboarding of new employees including tours, time cards, and training of policies and procedures.
- Reviews applications to match experience with specific job-related requirements, screens, and works with managers scheduling interviews, and recording notes during interview.
- Ensures compliance with USCIS Form I-9 Employment Eligibility Verification; periodically audits Forms I-9
- Manages and tracks all employee disciplinary actions.
- Provides unions appropriate new hire and termination information as required.
- Assists in representing the company for any unemployment claims.
- Responds to reference checks and verifications of employment status.
- Handles resignations and / or terminations and exit interviews.
- Provides day-to-day performance management guidance and makes recommendations to line management e.g., counseling, and disciplinary actions.
- Provides human resources policy guidelines and interpretations.
- Maintains compliance with federal, state, and local laws and regulations.
Customer Experience Manager
The Home Depot
12.2022 - 05.2024
- Ensuring interactions meet customer needs and managing the customer life cycle
- Implementing change that anticipates and addresses customer questions, needs, and complaints
- Responsible for concerns with scheduling, day to day responsibilities of employees
- Responsible for associate development, and create a continuous learning environment
- Uses strong team leadership skills to coach and develop employees for success
Assistant Manager
Green Acres Nursery
08.2020 - 12.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Promptly and effectively resolve customer and staff issues
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Comply with retail store schedule requirements, which may include opening and closing the store on weekdays, weekends and holidays
- Adhere to company protocols in handling payment transactions, cash and charge verifications, deposits, change verifications and safe withdrawals
- Assist Store Manager with scheduling staff using excel, managing payroll, updates of Xsitra POS systems
Assistant Store Manager
Safeway
08.2017 - 08.2020
- Responsible for 80+employees and ensuring store schedules and objectives are met by employees.
- Possesses authority to make necessary decisions to operate the store at maximum profit, efficiency and superior customer service.
- Resolving Customer and Employee conflicts.
- Assisting the manager in organizing planning and implementing strategy
- Keep employee and store records organized, confidential, and safe.
- Work with vendors to execute marketing plans.
Education
Bachelor of Science - Human Resources Management
Southern New Hampshire University
08.2026
Diploma - undefined
Vanden High School
05.2013
Skills
- Union relations
- HRIS maintenance
- Recruiting
- Talent acquisition
- Pre-employment screening
- Employee relations
- Onboarding and orientation
Timeline
Human Resources Specialist
Work Services Corporation
05.2024 - Current
Customer Experience Manager
The Home Depot
12.2022 - 05.2024
Assistant Manager
Green Acres Nursery
08.2020 - 12.2021
Assistant Store Manager
Safeway
08.2017 - 08.2020
Diploma - undefined
Vanden High School
Bachelor of Science - Human Resources Management
Southern New Hampshire University
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