Giovanna Valerio
Little Elm,TX
Summary
Attentive Receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with multiple years of hands-on experience in administrative roles.
Overview
2
2
years of professional experience
Work History
Receptionist
Massage Envy Spa
Frisco, TX
05.2023 - 08.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Sales Associate
American Eagle Outfiters
Frisco, TX
09.2022 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Concierge
The Puttery
The Colony, TX
06.2021 - 05.2022
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Education
High School Diploma -
Little Elm High School
Little Elm, TX05-2020
Skills
- Scheduling
- Multi-Line Telephone Systems
- Organization skills
- Positive and professional
- Verbal and written communication
- Scheduling appointments
- Payment Processing
- Product Sales
- Cash Handling
Timeline
Receptionist
Massage Envy Spa
05.2023 - 08.2023
Sales Associate
American Eagle Outfiters
09.2022 - 01.2023
Concierge
The Puttery
06.2021 - 05.2022
High School Diploma -
Little Elm High School
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