Giovanni Gotay
St. Cloud,FL
Summary
Excelled in enhancing customer satisfaction and team efficiency, demonstrating exceptional cash handling and a calm demeanor. Skilled in leveraging computer proficiency to streamline operations, consistently exceeding performance goals.
Overview
2
2
years of professional experience
Work History
Crew Member
Dunkin Donuts
05.2024 - 09.2024
- Collaborated with team members to complete orders.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Prepared products following restaurant, health, and safety standards and procedures.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Became familiar with products to answer questions and make suggestions.
- Trained new team members on procedures, customer service, and sales techniques.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Customer Service Representative
CVS Health
12.2022 - 04.2024
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Harmony High School
06-2025
Skills
- Customer Service
- Positive Company Representation
- Cash Handling
- Calm Demeanor
- Computer Proficiency
- Safe Food Handling
- Food Preparation
- Beverage Preparation
Timeline
Crew Member
Dunkin Donuts
05.2024 - 09.2024
Customer Service Representative
CVS Health
12.2022 - 04.2024
High School Diploma -
Harmony High School
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