Giovanni Quenum
New York
Summary
Results-driven General Manager with expertise in operational management, budget oversight, and customer relationship management. Proven ability to enhance service quality and streamline staff scheduling to maximize efficiency.
Overview
4
4
Languages
8
8
years of professional experience
Work History
General Manager
Settepani
New York
01.2020 - 07.2026
- Managed daily business operations, overseeing budgeting, staffing, scheduling, inventory control, customer service, and sales to drive operational effectiveness.
- Supervised daily restaurant and bakery operations, ensuring efficient workflow and high service standards.
- Streamlined staff scheduling to provide optimal coverage at peak service times.
- Designed training programs for newcomers, elevating overall service quality.
- Executed inventory management strategies, minimizing waste and optimizing supply chain processes.
- Collaborated with chefs on menu development, aligning with customer preferences and trends.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Owner
l'artista
New York
01.2022 - 01.2024
- Developed marketing strategies that successfully attracted new clients and enhanced service visibility.
- Managed daily operations and staff scheduling to ensure efficiency in a busy art studio.
- Managed daily operations and staff scheduling to ensure smooth workflow.
- Oversaw inventory management and procurement of art supplies to maintain optimal stock levels.
Server /Bartender/Restaurant Shift Manager
Pecore Nere
New York
01.2018 - 01.2020
- Provided exceptional customer service in a fast-paced dining environment.
- Resolved customer complaints promptly to ensure satisfaction during visits.
- Took and processed customer orders accurately and efficiently.
- Recommended menu items based on guest preferences and dietary needs.
- Handled cash transactions and processed payments accurately and securely.
- Maintained cleanliness of tables and dining areas throughout shifts.
Education
MBA - Business Administration
ASA College
Brooklyn, NY05-2019
Skills
- Operational management
- Budget management
- Inventory control
- Marketing strategy
- Staff scheduling
- Menu development
- Customer relationship management
Languages
English
Full Professional
Spanish
Professional
Italian
Limited
French
Full Professional
Timeline
Owner
l'artista
01.2022 - 01.2024
General Manager
Settepani
01.2020 - 07.2026
Server /Bartender/Restaurant Shift Manager
Pecore Nere
01.2018 - 01.2020
MBA - Business Administration
ASA College