Giovanny Alcantara
Albuquerque,NM
Summary
Professional with extensive experience in supervising and guiding teams. Strong focus on collaboration and achieving results while adapting to changing needs. Skilled in team leadership, conflict resolution, and process improvement, ensuring efficient operations and high performance. Reliable and flexible, consistently delivering quality outcomes in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pro Sales Specialist
Lowes Home Improvment
06.2021 - 09.2023
- Boosted sales performance by implementing effective sales strategies and techniques.
- Enhanced customer satisfaction levels by addressing concerns promptly and offering tailored solutions to meet their unique needs.
- Built diverse and consistent sales portfolio.
- Consulted with businesses to supply accurate product and service information.
- Stayed current on company offerings and industry trends.
Pro Department Supervisor
Lowes Home Improvment
06.2021 - 09.2023
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of 7 employees, delegated tasks and held each employee accountable for completing assignments.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
Flooring Sales Specialist
Lowes Home Improvment
03.2020 - 06.2021
- Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
- Increased customer satisfaction by providing personalized flooring solutions tailored to individual needs.
Flooring Customer Service Associate
Lowes Home Improvment
04.2018 - 03.2020
- Demonstrated adaptability and flexibility within a fast-paced retail environment while maintaining a professional demeanor and positive attitude at all times.
- Assisted colleagues during peak times or staff shortages as needed to ensure seamless customer service experiences across all departments.
- Participated in ongoing training opportunities to stay current on industry trends, new product offerings, and best practices for installation techniques.
- Utilized proper lifting techniques and equipment to move inventory within store.
Education
High School Diploma -
Sandia High School
Albuquerque, NM05-2014
Skills
- Sales Presentations
- Problem-solving abilities
- Solution selling
- Objection handling
- Pipeline Management
Accomplishments
- Drive $1.7million in one year of being a Pro sales specialist
- Increased sales by 10% for a whole year
- Trained/certified associates on power equipment
- Enrolled 75 credit applications in one year.
Certification
- Forklift Safety and Operator Training Certificate - Various Accredited Providers.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Pro Sales Specialist
Lowes Home Improvment
06.2021 - 09.2023
Pro Department Supervisor
Lowes Home Improvment
06.2021 - 09.2023
Flooring Sales Specialist
Lowes Home Improvment
03.2020 - 06.2021
Flooring Customer Service Associate
Lowes Home Improvment
04.2018 - 03.2020
- Forklift Safety and Operator Training Certificate - Various Accredited Providers.
High School Diploma -
Sandia High School
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