Giselle Contreras

• Trained new employees and delegated daily tasks and responsibilities.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

• Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

•Maintained meaningful relationships with parents and children who would come in regularly to maintain a healthy and happy work environment