Summary
Overview
Work History
Education
Skills
Personal Information
Languages
References
Timeline
Generic

Gisselle Arreguin

Albuquerque

Summary

Dynamic Patient Care Coordinator with extensive experience at Albuquerque Ambulatory Eye Surgery Center, excelling in patient education and electronic health records management. Proven ability to enhance patient satisfaction through compassionate support and effective communication, ensuring seamless interactions between patients and medical teams. Committed to upholding HIPAA compliance and fostering positive patient relationships.

Overview

10
10
years of professional experience

Work History

Patient Care Coordinator

Albuquerque Ambulatory Eye Surgery Center
Albuquerque
10.2023 - Current
  • Educated patients on pre-operative and post-operative care instructions and expectations.
  • Collaborated with medical staff to ensure accurate patient information and documentation.
  • Managed patient records using electronic health record systems to maintain information accuracy.
  • Addressed patient inquiries and concerns, providing compassionate support throughout their visits.
  • Facilitated communication between patients, surgeons, and anesthesia teams for seamless operations.
  • Assemble patient charts in advance of surgery to enhance efficiency for nursing staff..

Patient Service Representative

First Choice Community Healthcare
Albuquerque
12.2018 - 10.2023
  • Managed patient check-ins and resolved queries related to medical appointments.
    Executed appointment reminder calls to ensure patients remained informed.
    Supported patients by addressing concerns, promoting effective doctor-patient communication.
  • Handled patient inquiries via phone, email, and in-person interactions.
  • Answered incoming calls in a professional manner.
  • Adhered to HIPAA regulations when handling confidential patient information.

Optician

Eyeworks Optical
Albuquerque
09.2017 - 12.2018
  • Help patients get fitted for their glasses, explain to them what lens material would be best for their Rx.
  • Also worked in receptionist to help check in patients, answer phones, schedule appointments and help patients with any questions they had.

Customer Service Representative

Sitel
Albuquerque
06.2017 - 09.2017
  • Answer incoming calls for the Direct tv NFL Sunday Ticket. Try to upsell.

Sales Associate

Shiekh Shoes
Albuquerque
09.2015 - 06.2017
  • Helped customers pick the right shoes and help get the right shoe size.
  • Maintained store in good condition for customers.

Education

High School Diploma -

New America Charter School
Albuquerque, NM
05.2015

Some College (No Degree) -

Central New Mexico Community College
Albuquerque, NM

Skills

  • Patient education
  • Electronic health records
  • Medical documentation
  • HIPAA compliance
  • Customer relationship management
  • Effective communication
  • HIPAA protocol adherence
  • Compassionate support
  • Patient registration
  • Payment arrangements & negotiation
  • Patient satisfaction

Personal Information

Work Permit: Authorized to work in the US for any employer

Languages

English
Professional
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Patient Care Coordinator

Albuquerque Ambulatory Eye Surgery Center
10.2023 - Current

Patient Service Representative

First Choice Community Healthcare
12.2018 - 10.2023

Optician

Eyeworks Optical
09.2017 - 12.2018

Customer Service Representative

Sitel
06.2017 - 09.2017

Sales Associate

Shiekh Shoes
09.2015 - 06.2017

High School Diploma -

New America Charter School

Some College (No Degree) -

Central New Mexico Community College

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