Glenda Garcia

First point of contact for general inquires in the department which includes phone calls, greeting visitors, as well as parking, where appropriate, delivering exceptional customer service assistance

• Improved patient satisfaction by efficiently registering and verifying insurance information, leading to a streamlined admission process
• Streamlined patient intake procedures for enhanced efficiency and reduced wait times
• Enhanced communication with medical staff by accurately documenting and sharing patient information in a friendly manner
• Reduced errors in patient registration by meticulously collecting and imputing data into electronic health records
• Provided exceptional customer service to patient, addressing concerns and answering questions regarding the admissions process
• Assisted in maintaining HIPAA compliance by carefully handling sensitive patient information and protecting privacy during interactions
• Participated in cross-training initiatives, enhancing the team's ability to provide comprehensive support across various departments within the hospital setting
• Performs administrative tasks and duties, as appropriate
• Adapts quickly to changes in systems
• Stayed calm under pressure to and successfully dealt with difficult situations
• Applied administrative knowledge and courtesy to explain procedures and services to patients
• Manages approximately 70 plus patients per day and manages, calls emails and other department duties.

• Maintained current knowledge base regarding insurance information and managed care guidelines
• Greeted visitors and initiated triage processes for clients to streamline patient flow
• Provided primary customer support to internal and external customers
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
• Cross-trained and provided backup support for organizational leadership
• Protects privacy rights and maintains confidentiality of patient information

• Obtained temperatures of visitors and employees at entry of facility and asked screening questions
• Completed necessary reports and documentation on time and to specifications
• Oversaw in-person and curbside patient registration and processing
• Delivered services to customer locations within specific timeframes
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
• Obtained temperatures of visitors and employees at entry of facility and asked screening questions

• Taught aclass with 6 students via webcam and managed to teach despite home life interruptions.
• Emphasized critical thinking through small group activities
• Developed and taught ESL curriculum to improve students' conversational abilities
• Educated students in basics of English grammar and conversational speaking
• Gave one-on-one attention to each student while maintaining overall focus on entire group
• Participated actively in course discussions, promoting students to participate and interact with one another

• Supported teacher in development of individual learning strategies
• Collaborated with teacher to create customized classroom environment integral to students' needs
• Alerted instructor to student behavior or issues requiring intervention
• Interacted physically and verbally with students throughout each day
• Oversaw class of students in absence of instructor
• Monitored student classroom and outdoors activities to promote student safety
• Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues

• Increased efficiency by streamlining filing systems and organizing important documents
• Improved customer satisfaction by promptly answering inquiries and providing accurate information
• Collaborated with team members to complete tasks efficiently and meet deadlines
• Enhanced office organization with regular maintenance of files, records, and supplies inventory
• Assisted healthcare professionals with locating necessary supplies, ensuring patient care delivery
• Enhanced patient care by efficiently managing medical supply inventory and maintaining accurate records

• Developed correspondence letters, memos, and emails
• Prepared and edited documents to produce precise, accurate and professional communication
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
• Informed and supported business leaders through consistent communication and administrative support duties
• Restocked office supplies and retrieved files for staff
• Utilizes time efficiently and helps other team members
• Completed physical inventory counts each month
• Handled day-to-day shipping and receiving overseeing more than 10 packages per day
• Verified orders by comparing names and quantity of items packaged with shipping documents
• Packed, secured, labeled and applied postage to materials to prepare items for shipment