Glenda Jones
MidFirst Bank
Yukon
10
years of professional experience
Detail-oriented Senior Teller experienced in cash handling and customer service. Resolved complex inquiries and enhanced transaction accuracy to foster positive banking experiences. Focused on delivering high-quality support through effective time management and collaboration.
Work History
Senior Teller
7 Years 3 Months- Trained and mentored new tellers, fostering a culture of excellence and customer service.
- Resolved complex customer inquiries, delivering tailored solutions to enhance satisfaction.
- Supervised daily operations, ensuring compliance with banking regulations and service standards.
- Resolved complex customer issues promptly and professionally, maintaining a focus on achieving positive outcomes for both the client and the bank.
- Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels.
Sales Associate
2 Years 10 Months- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Maintained extensive knowledge of product features and benefits to assist customers effectively.
- Trained new associates on product knowledge, sales techniques, and customer engagement strategies.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Education
Bachelor of Science - Management
Skills
Strong work ethic
Efficient task prioritization
Collaboration and teamwork
Critical thinking
Financial reconciliation
Transaction verification proficiency
Positive attitude
Attention to detail
Data entry
Timeline
Senior Teller
MidFirst Bank
05.2019 - CurrentRead More
Sales Associate
Kay Jewlers
07.2016 - 05.2019Read More
Southern Nazarene University
Bachelor of Science from Management
Read More