Summary
Overview
Work History
Education
Skills
Timeline
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Glenda G. Gomez

Miami,FL

Summary

Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.

Overview

16
16
years of professional experience

Work History

Sales Consultant

Elite Transport & Logistics
08.2021 - 09.2023
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Maximized customer retention by resolving issues quickly.
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.

Salon Owner/Operator

Glam Goddess Beauty Studio
08.2014 - 04.2021
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Learned and remained updated on statutory requirements and regulations.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Trained and motivated employees to perform daily business functions.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
  • Worked with marketing teams to create print and online advertisements to bring in new customers.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Sales Coordinator

Gables Auto Brokers Inc.
10.2007 - 04.2012
  • Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
  • Improved productivity by increasing customer communication and responding to feedback.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Compiled client profiles and entered information into operating system.
  • Maintained long-term relationships with high net-worth clients.
  • Employed closing sales techniques, upselling and customer loyalty incentives to boost sales.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Generated new leads through networking and attending industry events.

Education

Associate of Science - Business Administration

Florida National University
Hialeah, FL
08.2008

Skills

  • Contract Negotiation and Closing Tactics
  • Sales and Marketing
  • Customer Relationship Management
  • Credit and Debt Card Processing
  • Online Marketing
  • Appointment Booking

Timeline

Sales Consultant

Elite Transport & Logistics
08.2021 - 09.2023

Salon Owner/Operator

Glam Goddess Beauty Studio
08.2014 - 04.2021

Sales Coordinator

Gables Auto Brokers Inc.
10.2007 - 04.2012

Associate of Science - Business Administration

Florida National University

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Glenda G. Gomez