Glenn Twilliger
Chula Vista,CA
Summary
Dependable and detail-oriented professional with experience at Southwest Airlines, and one year as a server. Skilled in aircraft operations, team coordination, and fast-paced customer service. Strong background in heavy lifting and live cargo handling, with a focus on safety and efficiency. Known for improving daily operations, training new team members, and consistently delivering great service under pressure.
Overview
8
8
years of professional experience
Work History
Ramp Agent
Southwest Airlines
San Diego, CA
02.2018 - Current
- Load and unload aircraft with baggage, cargo, and mail safely and efficiently.
- Maintain accurate records of all GSEs used throughout the shift.
- Operate a variety of motorized vehicles, such as tugs, belt loaders, and Airstairs. safely and efficiently around airport premises.
- Collaborate with other movers when loading large equipment to prevent potential accidents.
- Work closely with air traffic control personnel to coordinate the safe movement of planes on the taxiway.
- Use scanners to track parcel information, condition, or receipt.
- Train new employees who are entering the job.
Server
Puesto
San Diego, CA
03.2023 - 02.2024
- Assisted servers in seating guests by escorting them to their tables.
- Managed incoming calls during busy shifts.
- Balanced cash drawers at the end of each shift.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Addressed complaints to kitchen staff and served replacement items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Customer Service Cashier
Macy's
Chula Vista, California
09.2017 - 01.2018
- Assisted customers with locating merchandise within the store.
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Education
ASE Certification - Automotive Technician
UEI College
Chula Vista, CA01-2026
Skills
- Customer service
- Heavy lifting
- Aircraft tug operation
- Live cargo handling
- Ramp security
- Vehicle inspection
- New agent training
- Aircraft towing
- Hazardous materials handling
- Problem solving
- Attention to detail
- Team collaboration
Timeline
Server
Puesto
03.2023 - 02.2024
Ramp Agent
Southwest Airlines
02.2018 - Current
Customer Service Cashier
Macy's
09.2017 - 01.2018
ASE Certification - Automotive Technician
UEI College
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