Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Gloria Alves

Orlando

Summary

Results-oriented crew member with strong customer service and problem-solving skills. Enhances customer experiences through effective collaboration and adaptability in fast-paced environments. Delivers organizational goals by leveraging teamwork and continuous learning while maintaining exceptional communication and multitasking abilities.

Overview

1
1
Certification
4
4
years of professional experience

Work History

Crew Member

McDonald's Restaurant
Orlando
06.2026 - Current
  • Greeted customers, took orders, and provided customer service.
  • Provided exemplary customer service through active listening skills.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Breakfast Attendant

Homewood Suites by Hilton
Orlando
03.2022 - 08.2022
  • Prepared and arranged breakfast items for guests at Homewood Suites.
  • Provided excellent customer service by responding promptly to guest requests and inquiries.
  • Provided menu information and assistance with dietary needs to support guest satisfaction and accommodate preferences.
  • Maintained clean and organized dining area to enhance guest experience during service hours.
  • Sanitized food preparation areas to ensure compliance with health regulations and promote guest safety.

Education

Certificate of Technical Studies - Phlebotomy

MedCap
Orlando, FL
09-2025

High School Diploma -

Medcap Institute High School
12701 john young pkwy orlando fl
05-2025

Skills

  • Customer service
  • Guest engagement
  • Problem solving
  • Teamwork and collaboration
  • Multitasking and organization
  • Basic education
  • Communication skills
  • First aid and CPR

Languages

English
Full Professional
Spanish
Full Professional

Certification

  • Licenses Fl

Timeline

Crew Member

McDonald's Restaurant
06.2026 - Current

Breakfast Attendant

Homewood Suites by Hilton
03.2022 - 08.2022

Certificate of Technical Studies - Phlebotomy

MedCap

High School Diploma -

Medcap Institute High School
Gloria Alves