Gloria Barrett
Front Office Manager
Grand Canyon,AZ
Summary
Front office manager with a background in guest service, check-in and check-out operations, revenue reporting, and cash reconciliation. Known for keeping daily desk activity organized, resolving guest concerns quickly, and improving satisfaction through clear communication and reliable follow-through.
Overview
11
11
years of professional experience
Work History
Front Office Manager
Maverick Helicopters
Grand Canyon, Arizona
08.2021 - Current
- Managed daily front desk operations, streamlining processes for improved guest experiences.
- Delivered exceptional customer service, resolving inquiries to enhance guest satisfaction.
- Coordinated schedule adjustments to align with demand fluctuations and optimize operational flow.
Front Office Supervisor
Best Western Premier
Grand Canyon, Arizona
03.2021 - 08.2021
- Managed daily front desk operations, ensuring efficient guest check-in and check-out processes.
- Resolved guest complaints promptly, fostering high satisfaction and encouraging repeat visits.
- Mentored team members to support professional development and strengthen team skills.
Para Professional
Grand Canyon Unified School District
Grand Canyon, Arizona
08.2018 - 03.2020
- Assisted students with reading, math, and writing activities, fostering academic growth and building foundational skills.
- Monitored student behavior, reinforcing classroom rules and expectations to create a positive learning environment.
- Supported classroom instruction in elementary settings, enhancing student engagement and learning outcomes across Grand Canyon Unified School District.
- Supervised students during transitions, recess, and lunch periods.
Barista/Cashier
Starbucks
Grand Canyon, Arizona
12.2017 - 02.2018
- Prepared Starbucks beverages using espresso equipment, milk steaming, and recipe standards.
- Processed cashier transactions through POS system and handled cash, card, and mobile payments.
- Welcomed guests with friendly service and answered menu questions at the register.
- Restocked cups, lids, syrups, and coffee supplies to support continuous service.
- Maintained clean counters, brewing stations, and dining areas during busy shifts.
- Supported team workflow by communicating drink changes and customer requests clearly.
- Followed Starbucks food safety, sanitation, and beverage quality procedures daily.
Cashier
Best Western Premier
Grand Canyon, Arizona
02.2017 - 12.2017
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts and handled credit card and cash payment methods
- Balanced cash drawer and reconciled shift transactions for hotel accounting
- Resolved payment questions while maintaining courteous service at reception
- Verified guest folios and corrected billing details with front office staff
- Prepared daily cash reports for Best Western Premier management review
Food Hostess
Grand Hotel At The Grand Canyon
Grand Canyon, Arizona
11.2016 - 02.2017
- Greeted Grand Canyon lodge guests and escorted parties to dining tables.
- Managed host stand, answered questions, and coordinated wait times with servers.
- Handled reservations, walk-ins, and guest special requests with care.
- Updated seating charts and tracked table availability throughout service periods.
- Communicated dining room needs to kitchen and service staff.
- Maintained clean entryways, menus, and hostess station appearance.
- Assisted guests with directions, dining options, and hotel amenity information.
- Supported smooth front-of-house service during busy Grand Hotel meal periods.
Jewelry Associate
RP'S Stage Shop
Grand Canyon, Arizona
06.2015 - 07.2015
- Assisted customers with jewelry selection at RP'S Stage Shop.
- Displayed costume jewelry and stage accessories in organized cases.
- Processed sales transactions using point-of-sale register.
- Answered product questions about stage jewelry and accessory styles.
- Wrapped purchases and prepared items for customer pickup.
- Restocked merchandise and maintained tidy sales floor presentation.
- Cleaned jewelry cases daily with glass cleaner and dusters to keep displays pristine.
Front Desk Representative
Red Feather Lodge
Grand Canyon, Arizona
06.2015 - 07.2015
- Greeted guests at Red Feather Lodge front desk with professional courtesy.
- Processed check-ins and check-outs using property management system.
- Handled reservation changes, cancellations, and room availability requests.
- Answered phone calls and provided Red Feather Lodge guest information.
- Prepared daily front desk records, logs, and shift handoff notes.
- Resolved guest concerns and coordinated follow-up with hotel departments.
- Collected payments and verified billing details for guest accounts.
Education
High School Diploma -
Mojave High School
Hesperia, CA05-2016
Skills
- Front desk operations
- Guest check-in
- Booking management
- Reservation management
- Property management systems
- Revenue management
- Revenue reporting
- Hotel operations
- Guest folio auditing
- Customer service
- Complaint resolution
- Guest relations
- Staff scheduling
- Staff training and development
Timeline
Front Office Manager
Maverick Helicopters
08.2021 - Current
Front Office Supervisor
Best Western Premier
03.2021 - 08.2021
Para Professional
Grand Canyon Unified School District
08.2018 - 03.2020
Barista/Cashier
Starbucks
12.2017 - 02.2018
Cashier
Best Western Premier
02.2017 - 12.2017
Food Hostess
Grand Hotel At The Grand Canyon
11.2016 - 02.2017
Jewelry Associate
RP'S Stage Shop
06.2015 - 07.2015
Front Desk Representative
Red Feather Lodge
06.2015 - 07.2015
High School Diploma -
Mojave High School