Gloria Cooper
Quincy,MA
Summary
Adept Property Manager with a proven track record at John M. Corcoran and Company, enhancing tenant satisfaction and maximizing rental income through efficient property management and maintenance knowledge. Excelled in staff management and financial reporting, ensuring operational excellence and effective budget control. Demonstrates strong customer service focus and legal acumen, significantly impacting ROI.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Property Manager
John M. Corcoran and Company
08.2012 - Current
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
- Communicated effectively with owners, residents, and on-site associates.
- Maximized rental income while minimizing expenses through effective planning and control.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
Education
Bachelor Of Business Administration - Business Management
Bay State College
Boston, MASkills
- Property Management
- Customer service-focused
- Financial Reporting
- Staff Management
- Leasing and sales
- Maintenance knowledge
- Legal knowledge
Certification
ARM Certified
Timeline
Property Manager
John M. Corcoran and Company
08.2012 - Current
Bachelor Of Business Administration - Business Management
Bay State College
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