Gloria Hutchison

Property Manager

Laapts

07.2013 - Current

Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
Coordinated with legal counsel to resolve tenant disputes.
Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
Completed final move-out walk-throughs with tenants to identify required repairs.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Introduced prospective tenants to types of units available and performed tours of premises.
Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Communicated effectively with owners, residents, and on-site associates.
Maximized rental income while minimizing expenses through effective planning and control.
Delivered emergency 24-hour on-call service for tenants on building issues.
Kept properties in compliance with local, state, and federal regulations.
Conducted regular inspections of both interior and exterior of properties for damage.
Coordinated with janitorial and engineering staff on maintenance and upkeep.
Followed up on delinquent tenants and coordinated collection procedures.
Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
Responded to Common Area Maintenance (CAM) inquiries.
Implemented and enforced policies and procedures to maintain properties to highest standards.
Coordinated appointments to show marketed properties.