Gloria Perales
San Antonio,TX
Summary
Driven Bar Manager and Assistant General Manager with a proven track record at Lucky Rabbit and Sa Restaurant Group, excelling in team leadership and inventory management. Enhanced customer satisfaction and employee performance through effective training and mentoring. Demonstrated expertise in responsible alcohol service and maintaining high safety standards, contributing to significant brand growth.
Overview
7
7
years of professional experience
Work History
Bar Manager
Lucky Rabbit
08.2021 - Current
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Assistant General Manager
Sa Restaurant Group
10.2017 - 08.2021
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Education
High School Diploma -
Continental Academy
Fort Lauderdale, FL12.2018
Skills
- Team Leadership
- Staff Training
- Health and safety
- Training and mentoring
- Responsible Alcohol Service
- Bar Management
- Inventory Management
Timeline
Bar Manager
Lucky Rabbit
08.2021 - Current
Assistant General Manager
Sa Restaurant Group
10.2017 - 08.2021
High School Diploma -
Continental Academy