Gloria Weger
Fort Lauderdale,FL
Summary
Efficient Server known for productivity and ability to complete tasks swiftly. Specializes in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excels in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Server
Boathouse at the Riverside
Fort Lauderdale, FL
05.2022 - Current
- Delivered food and beverages quickly to maintain high guest satisfaction levels.
- Provided friendly, efficient service to enhance the experience for high-volume guest traffic.
- Ensured timely table greetings to create a welcoming atmosphere for guests.
- Trained new servers on restaurant operations, menu knowledge, and POS system use.
- Kept up with daily specials, new menu items, and promotions.
- Collaborate with other restaurant staff members to ensure teamwork and efficient operations
Server
The Cheesecake Factory
Fort Lauderdale, FL
02.2021 - 01.2023
- Memorized and explained extensive menu items, including ingredients and allergens.
- Executed opening and closing duties, including setting up dining area and restocking supplies to ensure smooth operations.
- Oversaw several tables simultaneously to maintain high service standards.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Promoted desserts, appetizers, and specialty drinks, contributing to increased sales.
Guest Services
Kwik Trip Corp.
Edgerton, WI
05.2015 - 12.2020
- Assisted customers with inquiries and purchases, ensuring satisfaction and addressing general needs
- Fostered a team-oriented and professional environment to enhance customer experience
- Maintained professionalism and accuracy while managing front and back cash register operations
- Operated cash register and processed transactions
Server
Coachmans Golf Resort
Edgerton, WI
01.2016 - 01.2018
- Collaborated with team to ensure guest satisfaction through attentive service
- Fostered friendly, professional atmosphere enhancing guest experience
- Accurately processed cash and credit transactions following company cash handling procedures accurately while following company procedures for handling cash payments.
Food Service (part-time)
UW-Stevens Point
01.2015 - 01.2018
- Delivered food service and customer support in university setting, enhancing dining experience for students and staff
- Implemented safe food handling practices, safeguarding customers from allergens and contamination
- Applied basic food preparation skills to assist in menu item preparation
Guest Services (part-time)
Dunkin Donuts
Newville, WI
01.2014 - 2016
- Delivered high-quality service to customers during in-person interactions.
- Responded quickly to customer inquiries to improve satisfaction.
- Ensured timely execution of daily responsibilities to enhance workflow.
Education
Diploma -
Edgerton High School
Edgerton, WI05-2014
Bachelor of Arts (BA) - Theatre Arts/Drama
University of Wisconsin-Stevens Point
Stevens Point, WIBachelor of Arts (BA) - Spanish
University of Wisconsin-Stevens Point
Stevens Point, WISkills
- Menu knowledge
- Food safety standards
- Point of sale operations
- Transaction accuracy
- Customer service excellence
- Multitasking abilities
- Time management
- Attention to detail
- Food preparation techniques
- Conflict resolution
Certification
- Florida Safe Food Handlers 2021- Present
- Responsible Vendor 2021- Present
Affiliations
- University of Wisconsin-Stevens Point Phi Eta Sigma Member
- Edgerton High School, Edgerton, WI Top 10 of Graduating Class
- 4-year member of the National Honor Society CGPA 4.0
London Study Abroad Program, Business Studies Immersion
Spring Semester 2019 London Southbank University
Spain Study Abroad Program, Spanish Immersion Spring Semester 2017
University of Valladolid
Timeline
Server
Boathouse at the Riverside
05.2022 - Current
Server
The Cheesecake Factory
02.2021 - 01.2023
Server
Coachmans Golf Resort
01.2016 - 01.2018
Guest Services
Kwik Trip Corp.
05.2015 - 12.2020
Food Service (part-time)
UW-Stevens Point
01.2015 - 01.2018
Guest Services (part-time)
Dunkin Donuts
01.2014 - 2016
Diploma -
Edgerton High School
Bachelor of Arts (BA) - Theatre Arts/Drama
University of Wisconsin-Stevens Point
Bachelor of Arts (BA) - Spanish
University of Wisconsin-Stevens Point