Goldia McCloud
Bridgeport,AL
Summary
Experienced customer service representative with 17+ years in call center support, case documentation, and account verification. Known for accurate records, efficient issue resolution, and strong CRM use in fast-paced service settings.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
CMS/WorkforceQA
Salt Lake City, Utah
04.2017 - 06.2026
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered incoming calls for WorkforceQA customer support and resolved routine questions.
- Guided applicants through CMS service processes and appointment requirements.
- Documented customer interactions in case records with clear, accurate notes.
- Reviewed account details to verify information and correct service requests.
- Escalated complex issues to supervisors and tracked resolution status.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Financial Specialist
HCA Physician Services
Brentwood, TN
08.1999 - 04.2017
- Monitored coding and insurance processing to ensure compliance with required standards.
- Reviewed claims issues to identify discrepancies in revenue cycle and billing systems.
- Reconciled payment postings across insurance and patient ledgers.
- Posted patient charges and processed all checks accurately.
- Managed month-end processing and generated statements.
- Compiled corporate reports to support management decision-making.
- Assisted at front desk by managing check-in and check-out processes.
Education
Associate of Applied Science - Medical Office Management
Virginia College
Chattanooga03-2009
Skills
- Call center support
- Customer relationship management
- CRM software
- Case management
- Account verification
- Billing records
- Conflict resolution
Timeline
Customer Service Representative
CMS/WorkforceQA
04.2017 - 06.2026
Financial Specialist
HCA Physician Services
08.1999 - 04.2017
Associate of Applied Science - Medical Office Management
Virginia College