Govana Roldan
Milwaukee,WI
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
15
15
years of professional experience
Work History
Manager
Roldan Cleaning LLC
09.2019 - 12.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
General Assembler
Excel Connection USA
05.2012 - 10.2017
- Completed durable assemblies and subassemblies with hand and power tools.
- Conducted quality assurance inspections on finished components and identified issues.
- Monitored production to verify quality and completion of task in designated timeframes.
- Tested finished products to perform quality assurance and identify discrepancies.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Organized workstations to maximize productivity, reduce distractions and meet deadlines.
- Followed outlined specifications to implement assembly plans.
Cleaning Crew Member
Family Cleaning LLC
01.2010 - 05.2012
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Customer Service Representative
Tonys Communications
05.2008 - 05.2009
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
St. Joan Antida High School
Milwaukee, WI05.2009
Skills
- Managing Files and Records
- Time Management
- Teamwork and Collaboration
- Decision-Making
- Dependable and Responsible
- Customer Communication
- Shipping and Receiving
- Job Assignments
- Administration and Reporting
- Calm and Professional Under Pressure
- Good Listening Skills
- Understanding Customer Needs
Languages
Spanish
Native or Bilingual
Timeline
Manager
Roldan Cleaning LLC
09.2019 - 12.2022
General Assembler
Excel Connection USA
05.2012 - 10.2017
Cleaning Crew Member
Family Cleaning LLC
01.2010 - 05.2012
Customer Service Representative
Tonys Communications
05.2008 - 05.2009
High School Diploma -
St. Joan Antida High School
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