Grace anicito
Mahwah,NJ
Summary
Cheerful Hostess knowledgeable about greeting, seating, and guiding guests to tables at busy restaurants. Skilled at scheduling dining reservations and addressing guest requests and complaints. An energetic and punctual individual committed to the highest quality of service. Focused coach successful at coaching athletes and optimizing program operations. Works well with athletes of different skill levels to develop talent, improve strength, and enhance stamina.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Andreas Restaurant
Waldwick, NJ
05.2024 - Current
- Greeted customers, answered questions, and recommended specials to increase profits.
- Cleaned and restocked counter areas, replenished cash drawer, and checked server supplies to facilitate operations.
- Collected reservation information and communicated updates to guests via mobile device or in person.
- Provided menus and answered questions about menu items and specials.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Supported serving staff, food runners, and bussers to keep the dining room presentable and ready for guests.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Accepted payments from guests for take-out orders.
Hostess
Houlihan's Restaurant
Ramsey, NJ
05.2024 - 07.2024
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Maintained contact with kitchen and serving staff to handle dining details and address concerns properly.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Demonstrated strong interpersonal skills when interacting with customers.
- Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels at all times.
- Provided menus to customers and answered questions regarding menu items.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Accepted payments from guests for take-out orders.
- Verified reservations and wait times with customers.
- Resolved any customer complaints or issues quickly and professionally.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Assistant Gymnastics Coach
Deerkill Day Camp
Suffern, NJ
07.2023 - 08.2023
- Attended coaches meetings and staff development seminars as required.
- Provided motivational support and guidance to participants to develop and sustain positive relationships.
- Trained athletes in the proper use of equipment for safety and maximum results.
- Assisted in the design, implementation, and assessment of team drills and exercises.
- Provided instruction on proper technique to ensure safety while performing skills.
- Established injury prevention protocols and conducted regular safety drills to minimize risk.
- Conducted exercise drills to improve flexibility, stamina, and strength.
- Monitored the safety of training, individual exercises, and equipment usage to avoid injuries and damage.
- Assessed player abilities and assigned positions according to individual strengths.
- Collaborated with other coaches on designing new drills or routines for athletes.
- Ensured that all equipment was properly set up for practice sessions or meets.
- Instructed students in spotting techniques for safe execution of gymnastics maneuvers.
Education
High School Diploma -
Mahwah High School
Mahwah, NJ06-2022
Some College (No Degree) -
High Point University
High Point, NCSkills
- Dining customer service
- Team building
- Group dynamics
- Communication
- Organization
- Good Telephone Etiquette
- Strong multitasking
- Problem-solving
- Conflict de-escalation
- Reservation planning
- Friendly demeanor
- Reservation coordination
- Bill computation
- Judgment and decision making
- Kitchen staff coordination
- Customer flow management
- Cleanliness and hygiene
Timeline
Restaurant Hostess
Andreas Restaurant
05.2024 - Current
Hostess
Houlihan's Restaurant
05.2024 - 07.2024
Assistant Gymnastics Coach
Deerkill Day Camp
07.2023 - 08.2023
High School Diploma -
Mahwah High School
Some College (No Degree) -
High Point University
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