Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Accomplishments
Timeline
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Grace Burvenich

Conway,SC

Summary

Outgoing professional with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service, and collaboration skills. Works well with office visitors and vendors. Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping, and problem-solving. Outgoing when greeting and communicating with others to maintain a positive atmosphere. Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Planet Fitness
Beaufort, SC
06.2023 - 08.2024
  • During my time here, I covered many shifts, as well as worked late hours to help the team.
  • I cleaned, worked with customers, and made connections not only with members but with the other workers to make Planet Fitness a healthy, fun, and safe environment for everyone who comes in
  • Answered incoming calls, redirected callers to the appropriate personnel or department, and took messages as needed.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.

Babysitter

Beaufort, SC
06.2019 - 08.2024
  • I have babysat for numerous families and love working with kids
  • This includes playtime, making meals, helping with homework, changing diapers as needed, cleaning, and caring for kids
  • The most kids I have babysat at a time is three
  • Developing creative ways to encourage learning through everyday experiences.
  • Instructing children in basic hygiene practices such as brushing teeth or washing hands.
  • Monitoring sleep schedules and adjusting accordingly if needed.

Receptionist

Nail Bar on Bay
Beaufort, SC
06.2022 - 07.2023
  • Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Served visitors by greeting, welcoming, and directing them to the appropriate personnel.
  • Scheduled and confirmed appointments.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.

Hostess

RANCHO GRANDE
Beaufort, SC
  • Provided menus to customers and answered questions regarding menu items.
  • Coordinated dining room staff workflow to foster prompt and courteous service.
  • Received and recorded patrons' dining reservations.
  • Took beverage orders and served drinks during peak meal times.
  • Greeted guests warmly upon arrival, seating them promptly.
  • Accommodated guests with children and special needs to promote a comfortable dining experience.

Education

High School Diploma -

Whale Branch Early College High School
Seabrook Island, SC
06.2023

Associate of Arts -

Technical College Of The Lowcountry
Beaufort, SC
05-2023

Skills

  • Appointment confirmation
  • Spreadsheet tracking
  • Cash handling
  • Meeting arrangements
  • Effective planning
  • Scheduling appointments
  • Visitor registration
  • Scheduling
  • Sensitive information handling
  • Issue handling
  • Call forwarding
  • Calendar management
  • Time management
  • Verbal and written communication
  • Conflict management
  • Customer assistance and interaction
  • Client communication
  • Oral and writing communication
  • Problem-solving skills
  • CPR/First aid certification
  • First Aid & CPR

Certification

CPR, 08/01/21, 08/31/23

Affiliations

  • Principle Ambassadors
  • HOSA
  • National Honors Society
  • Homeless Care Volunteer

Accomplishments

  • National Honors Award

Timeline

Front Desk Receptionist

Planet Fitness
06.2023 - 08.2024

Receptionist

Nail Bar on Bay
06.2022 - 07.2023

Babysitter

06.2019 - 08.2024

Hostess

RANCHO GRANDE

High School Diploma -

Whale Branch Early College High School

Associate of Arts -

Technical College Of The Lowcountry

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Grace Burvenich