Grace Doxa
Tampa,FL
Summary
Organized and dedicated administrative professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Glory Life Center
06.2020 - 08.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Organized and managed multiple calendars, prioritizing and responding to emails and scheduling meetings.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Handled travel arrangements and accommodations when needed
Customer Service Representative
Adecco
09.2017 - 04.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Promptly responded to inquiries and requests from prospective customers.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Associate of Arts - Business Administration And Management
Hillsborough Community College
Tampa, FLHigh School Diploma -
Steinbrenner High School
Lutz, FL06.2017
Skills
- Problem Solver
- Time Management
- Tech-Savvy
- Quality Assurance
- Customer Service
- Microsoft Office Proficient
- Team Player
- Detail Oriented
- Excellent Communication Skills
Certification
- Project Management, Google at Coursera - 2022-2023
Timeline
Administrative Assistant
Glory Life Center
06.2020 - 08.2023
Customer Service Representative
Adecco
09.2017 - 04.2020
Associate of Arts - Business Administration And Management
Hillsborough Community College
High School Diploma -
Steinbrenner High School
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