Grace Farnham
Tampa,FL
Summary
Results-driven sales professional with expertise in B2B SaaS and enterprise sales. Demonstrated success in exceeding KPIs, developing robust outbound pipelines, and driving revenue growth. Skilled in prospecting, consultative selling, client engagement, negotiation, and closing deals, consistently recognized for exceptional performance.
Overview
3
3
years of professional experience
Work History
Sales Development Representative
Process Panda - HaloITSM Partner
Tampa, FL
03.2025 - Current
- Conducted discovery meetings with IT leaders to clarify business objectives, technical requirements, security risks, and service management challenges.
- Managed a $3.5M lead pipeline built within 18 months by outbound prospecting.
- Owned and prospected all industries within the company's ICP throughout the CST, MST, and PST time zones, while earning company-wide recognition for lead generation, quota attainment, and KPI performance.
- Guided organizations through evaluation and sales processes, including discovery calls, product demonstrations, statements of work, proof-of-concepts, RFPs, product education, licensing and pricing discussions, and implementation strategies.
- Sell and educate customers on HaloITSM and NinjaOne, developing expertise in IT service management, ITIL v4 practices, endpoint management, and the broader IT operations technology landscape.
Account Executive
Sunbelt Staffing
Tampa, FL
05.2024 - 03.2025
- Achieved 167% of annual profit goal within five months through strategic candidate placement and client development.
- Received company-wide recognition for effective outreach and onboarding, contributing significantly to gross profit.
- Negotiated candidate compensation and client contracts to close placements, ensuring alignment of candidate and customer needs.
- Took on mentorship roles for new hires, supporting new hires and while upholding personal weekly, monthly, and quarterly KPIs.
Server (Private Events)
Oxford Exchange
Tampa, FL
06.2023 - 07.2024
- Delivered exceptional customer service in high-volume dining environments
- Supported the planning and execution of private events, including weddings, parties, and private dinners, managing client needs, timelines, and event logistics.
Education
Bachelor of Science - Business Administration And Management
The University of Tampa
Tampa, FL05-2024
Skills
Sales
Cold Calling, Outbound & Inbound Sales, Client-Facing Communication, Objection Handling, Contract Negotiation, Pipeline Management, Prospecting, Quota & KPI Achievement
Technology
Microsoft Office, Excel, SharePoint, Bullhorn, 8x8, Salesloft, Salesforce, HubSpot, ConnectAndSell, Nooks, ZoomInfo, Lusha, LinkedIn, LinkedIn Sales Navigator
Timeline
Sales Development Representative
Process Panda - HaloITSM Partner
03.2025 - Current
Account Executive
Sunbelt Staffing
05.2024 - 03.2025
Server (Private Events)
Oxford Exchange
06.2023 - 07.2024
Bachelor of Science - Business Administration And Management
The University of Tampa