Grace Gauley
Bloomington,IL
Overview
5
5
years of professional experience
Work History
Operations Manager
SYNC National Logistics
07.2023 - Current
- Facilitate clear communication between clients, stop locations, and cross-functional internal teams to ensure seamless supply chain planning.
- Multitask decision making for multiple client accounts, and initiating timely action on those decisions.
- Troubleshoot to find solutions for myself, my team, and our clients.
- Demonstrate high attention to detail while utilizing multiple internal and external portals.
Insurance Sales Agent
Daniel Ward Agency
04.2023 - 07.2023
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Effectively managed multiple accounts simultaneously, prioritizing tasks based on urgency and importance.
- Obtained proper licensing in both Missouri and Illinois.
Team Lead
Kaldi's Coffee
09.2022 - 04.2023
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Optimized resource allocation by analyzing team member skills, resulting in increased efficiency.
- Provided excellent customer service through meaningful interactions.
- Preformed daily inventory checks and ordered necessary supplies with an emphasis on avoiding wasted product.
Lead Front Desk Coordinator
Station 710 Salon
04.2019 - 07.2021
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs, addressing inquiries, and resolving issues promptly.
- Boosted team performance by providing ongoing training and support to front desk staff, fostering a positive work environment.
- Conducted interviews for prospective front desk coordinators.
- Contributed to revenue growth by assisting sales efforts in promoting additional services and products.
Education
No Degree - Secondary English Education
Saint Louis University
St Louis, MOAssociate of Arts - Social Work
Heartland Community College
Normal, IL05.2021
Skills
- Customer Retention
- Logistics Coordination
- Inventory Management
- Assignment Delegation
- Outstanding written and verbal Communication skills
- Organization and Multitasking
- Decision Making and Prioritization
- Scheduling and Coordinating
Timeline
Operations Manager
SYNC National Logistics
07.2023 - Current
Insurance Sales Agent
Daniel Ward Agency
04.2023 - 07.2023
Team Lead
Kaldi's Coffee
09.2022 - 04.2023
Lead Front Desk Coordinator
Station 710 Salon
04.2019 - 07.2021
No Degree - Secondary English Education
Saint Louis University
Associate of Arts - Social Work
Heartland Community College
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