Grace Hanset
Vancouver
Summary
I’m a dedicated and experienced Director of Operations with 4 years of hands-on leadership managing day-to-day business operations, including budgeting, staff training, and customer experience. I take pride in being reliable, adaptable, and a quick learner, and I genuinely enjoy building strong teams and helping people succeed. I’m passionate about creating efficient systems, delivering great service, and contributing to a positive, high-performing work environment!
Overview
5
5
years of professional experience
2024
2024
years of post-secondary education
Work History
Director of Operations
Champ Pizza
Vancouver
11.2022 - Current
- Recruited, trained, mentored, and managed employees at all levels within the organization.
- Oversaw daily operations to ensure efficient service and product quality.
- Managed staff scheduling to optimize labor and service levels.
- Implemented inventory control measures for accurate stock management.
- Coordinated with suppliers to maintain consistent product availability.
- Facilitated team meetings to discuss goals and address challenges effectively.
- Created policies and procedures for improved workflow processes.
- Analyzed market trends to inform business strategies and competitive positioning.
- Developed strategies for improving customer service standards throughout the company.
- Cultivated relationships with external organizations to build partnerships that benefited both parties.
- Oversaw budget planning and resource allocation for departmental projects and activities.
- Administered employee discipline through verbal and written warnings and termination.
Kitchen Manager
Prairie Tavern
Brush Prairie
06.2022 - 11.2022
- Managed kitchen staff to ensure efficient food preparation and service.
- Oversaw inventory control and ordered supplies to maintain kitchen operations.
- Trained new employees on food safety and kitchen procedures.
- Enforced health regulations to ensure a safe cooking environment for staff.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
General Manager
Panera Bread
Vancouver
02.2021 - 06.2022
- Managed staff scheduling to optimize labor efficiency and coverage.
- Implemented training programs for new employees on company standards and procedures.
- Developed strategies to enhance team performance and operational effectiveness.
- Monitored inventory levels to maintain stock availability and reduce waste.
- Coordinated with suppliers to ensure timely delivery of fresh ingredients.
- Administered employee discipline through verbal and written warnings.
Education
Hockinson High School
Brush Prairie, WAPrerequisites
Clark College
Vancouver, WA 09.2020 - 03.2022
Skills
- Employee training
- Operations oversight
- Customer service
- Budget management
- Supplier coordination
- Workflow optimization
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Director of Operations
Champ Pizza
11.2022 - Current
Kitchen Manager
Prairie Tavern
06.2022 - 11.2022
General Manager
Panera Bread
02.2021 - 06.2022
Prerequisites
Clark College
09.2020 - 03.2022
Hockinson High School