Grace McCarthy
Los Angeles,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Shift Lead Manager
Hot 8 Yoga
10.2021 - 03.2023
- Assess customer needs, maintain quality standards for services, and evaluate customer satisfaction
- Develop constructive and cooperative working relationships with clients/staff, and maintain them over time
- Greet, assist and check in customers
- Respond to customer questions at studio, via phone and email
- Handle studio membership database, register new clients, receive membership payments and maintain client base
- Guide customers with regards to latest studio promotions, membership discounts and/or special events
- Completed after shift review reports to remind supervisors of completed work.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Kept employees operating productively and working on task to meet business and customer needs.
Studio Manager
Align Ballet Method
04.2012 - 03.2020
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Supervised studio staff for timely, accurate and high-quality task completion.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Organized and maintained client databases for accurate communication information.
- Recruited, trained, and developed high-performing and customer-focused team from scratch.
- Facilitated communication between clients, staff and vendors for smooth project processes.
- Implemented marketing strategies to promote studio to potential clients.
- Kept accurate budgets with all expenses tracked and accounted for.
Skills
- Rules Enforcement
- Team Motivation
- Operations Management
- Quality Assurance
- Team Development
- Schedule Management
- Energetic and Enthusiastic
- Interpersonal Skills
- Punctual and Reliable
- Delegating Work
- Tech-Savvy
Timeline
Shift Lead Manager
Hot 8 Yoga
10.2021 - 03.2023
Studio Manager
Align Ballet Method
04.2012 - 03.2020
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