Grace Munoz
Ontario,CA
Summary
Seeking a full time entry level position that offers opportunities to expand skills and gain experience working. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
San Antonio Regional Hospital
Upland, CA
04.2021 - Current
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk. Handled incoming calls and directed callers to appropriate department or employee.
- Answering emails to provide information, resulting in effective business correspondence.
- Inventoried and ordered supplies for office.
- Scheduled appointments, and events for management staff.
- Responded effectively to sensitive inquiries or complaints.
- Coordinated appointments.
- Maintained accurate department and customer records.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Prepared and prioritized calendars and correspondence.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Responded to customer issues to provide immediate resolution and improve retention.
CNA
San Antonio Regional Hospital
Upland, CA
04.2020 - 04.2021
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Transported patients to treatment units, using wheelchair.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Observed patients for any changes in their physical or mental condition.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Cleaned and sanitized patient rooms according to established protocols.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Responded quickly to emergency situations involving sudden illness or injury.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
Medical Records Clerk
Upland Rehabilitation & Care Center
Upland, CA
08.2016 - 01.2020
- Processed incoming medical records requests.
- Maintained a secure filing system for confidential documents.
- Entered data into electronic health record systems.
- Scanned paper records into digital format.
- Reviewed patient charts for accuracy and completeness.
- Responded to inquiries from patients, physicians and other healthcare providers regarding medical records.
- Updated patient files with new medical information as needed.
- Assisted in the development of policies and procedures related to the maintenance of accurate medical records.
- Conducted periodic audits of physical documentation versus electronic health records.
- Provided training to staff members on proper documentation techniques for medical records.
- Assisted in developing processes for maintaining current information in patient's files.
- Organized patient charts, gathering medical histories, lab results and consents.
- Pulled patient charts for upcoming appointments.
- Kept department clean, organized and professional.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Verified record copies before handing each over to check for and remove unnecessary details.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
Human Resources Assistant
Upland Rehabilitation & Care Center
Upland, CA
10.2014 - 04.2016
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
- Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
- Managed employee relations issues including grievances, complaints, and disputes as needed.
- Updated employee database with changes in job title, salary information or contact details.
- Monitored timekeeping records for accuracy and completeness.
- Created, organized and maintained employee personnel files to keep sensitive data secure.
CNA
Long term and Rehabilitation facility
Upland, CA
08.2011 - 01.2016
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Answered patient call signals and signal lights to determine patients' needs.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Supported non-ambulatory residents in range of motion exercises.
Secretary
Upland Rehabilitation Center
Upland, CA
08.2013 - 09.2014
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Assisted with special projects or tasks related to departmental functions upon request.
- Updated contact lists on a regular basis; created new contacts as needed.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Education
High school Diploma -
Chaffey High School
05.2009
Skills
- Office Administration
- Timeline Planning and Management
- Appointment Scheduling
- Data Entry
- Bookkeeping
- Scheduling
- Quality Assurance
References
Bilingual
Timeline
Administrative Assistant
San Antonio Regional Hospital
04.2021 - Current
CNA
San Antonio Regional Hospital
04.2020 - 04.2021
Medical Records Clerk
Upland Rehabilitation & Care Center
08.2016 - 01.2020
Human Resources Assistant
Upland Rehabilitation & Care Center
10.2014 - 04.2016
Secretary
Upland Rehabilitation Center
08.2013 - 09.2014
CNA
Long term and Rehabilitation facility
08.2011 - 01.2016
High school Diploma -
Chaffey High School