Grace Plumley
Paris,TN
Summary
Proactive Shift Lead with expertise in team leadership and inventory management. Recognized for fostering a positive work environment and effectively training new employees to ensure high standards of service and operational success.
Overview
2
2
years of professional experience
Work History
Shift Lead
Dunkin' Donuts
Paris , TN
05.2025 - 04.2026
- Coached staff on strategies to enhance performance and improve customer relations.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned tasks to team members based on their strengths to staff, setting priorities and goals.
- Collaborated with management to set performance goals and evaluate progress.
Shift Lead
Domino's Pizza
Paris TN, TN
05.2024 - 09.2025
- Supervised team members during busy shifts to ensure efficient operations.
- Handled customer complaints with professionalism and effective problem-solving skills.
- Facilitated training sessions for new employees to ensure they understood their roles.
- Provided guidance and support to other team members.
- Managed inventory levels and assisted in ordering supplies.
- Ensured cleanliness and organization of workstations and dining areas.
Education
High School Diploma -
Camden Central High School
TN12-2025
Skills
- Inventory management
- Customer service
- Staff training
- Team leadership
- Performance evaluation
- Problem solving
- Conflict resolution
- Positive attitude
Timeline
Shift Lead
Dunkin' Donuts
05.2025 - 04.2026
Shift Lead
Domino's Pizza
05.2024 - 09.2025
High School Diploma -
Camden Central High School