Grace Satterfield
Chicago,IL
Summary
Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
4
4
years of professional experience
Work History
Server
Tangled Roots Brewing Company
2023.05 - 2023.08
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
Food Runner
B.A.S.H.
2020.01 - 2022.03
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Collaborated well with other food runners to deliver orders accurately.
- Cleaned and sanitized food preparation and serving areas.
- Kept detailed knowledge of and followed all food safety guidelines.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
Hostess
Heritage Harbor
2020.06 - 2020.09
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Accommodated special seating requests for guests to enhance satisfaction.
Education
Bachelor of Arts - Public Health
University of Illinois At Chicago
Chicago, IL05.2026
Skills
- Menu Memorization
- Corrective Actions
- Customer Service and Rapport
- Front of House Display Creation
- Ability to Lift 30 Pounds
- Hospitality Service Expertise
- Communications Protocols
- Guest Satisfaction
- Cash Register Operations
- Pos Operation
- Workflow Coordination
- Order Accuracy and Delivery
- Warm and Friendly
- Natural Leadership
Timeline
Server
Tangled Roots Brewing Company
2023.05 - 2023.08
Hostess
Heritage Harbor
2020.06 - 2020.09
Food Runner
B.A.S.H.
2020.01 - 2022.03
Bachelor of Arts - Public Health
University of Illinois At Chicago
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