Grace Totton
Concord,California
Summary
Hardworking, joyful front desk associate with experience in appointment scheduling and client communication. Proficient in managing high-pressure conditions while maintaining a positive outlook and providing timely service. Goal-oriented, with strong organizational skills, and the ability to quickly adapt while contributing to a welcoming environment.
Overview
2
2
years of professional experience
Work History
Receptionist
The/Studio
Walnut Creek, CA
06.2024 - Current
- Coordinated a busy schedule under pressure while ensuring efficiency in timing with both clients and stylists, making sure stylists' appointments run on time, and managing any delays quickly.
- Managed phone by answering incoming calls, booking appointments, handling inquiries, and making outgoing calls to confirm appointments and inform clients about important information regarding their bookings.
- Kept a tidy work environment, including all common areas, washroom, bathroom, kitchen, and break room, along with stocking new products.
- Created a warm and welcoming environment for all clients by keeping an upbeat attitude and greeting them joyfully and personally.
Assistant
The Tree Resource
Remote
11.2023 - 07.2024
- Carefully annotated lengthy legal depositions, summarized the main points, and highlighted inconsistencies in testimonies.
- Investigated reports on lawsuits using depositions and Google Maps to support clientele and assist attorneys.
Restaurant Team Member
Lettuce Restaurant
Walnut Creek, CA
05.2023 - 11.2023
- Worked promptly in a high-paced environment while collaborating with team members to complete customer orders by the deadline.
- Handled closing duties to provide a clean and organized work environment for the next shift.
Education
High School Diploma -
Clayton Valley Charter High School
Concord, CA06-2022
Skills
- Appointment scheduling
- Client communication
- Legal documentation
- Time management
- Organizational skills
- Team collaboration
- Positive attitude
- Adaptability
- Problem solving
- Phone etiquette
Timeline
Receptionist
The/Studio
06.2024 - Current
Assistant
The Tree Resource
11.2023 - 07.2024
Restaurant Team Member
Lettuce Restaurant
05.2023 - 11.2023
High School Diploma -
Clayton Valley Charter High School
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