Grace VanderLouw
Spokane,WA
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
3
3
years of professional experience
Work History
Shift Manager
McDonald's Restaurant
08.2020 - Current
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Excelled in every store position and regularly backed up front-line staff.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Exercised composure under pressure and in escalated customer service scenarios.
- Built relationships with customers
Education
No Degree - Psychology, Criminal Justice
Eastern Washington University
Cheney, WA06.2025
Skills
- Schedule Oversight
- Team Development
- Quality Assurance
- Inventory Control
- Cash Handling
- Training and Mentoring
Hobbies
Listening to music, listening to true crime podcasts, playing guitar, spending time with family and friends
Timeline
Shift Manager
McDonald's Restaurant
08.2020 - Current
No Degree - Psychology, Criminal Justice
Eastern Washington University
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