Gracie Elliott
Hudson,NC
Summary
Service-oriented professional experienced in food service and housekeeping. Strong communication and problem-solving skills enhance customer interactions and ensure compliance with food safety regulations. Maintains cleanliness standards and delivers exceptional service, fostering positive guest experiences. Skilled in inventory management and issue resolution, supporting efficient operations.
Overview
5
5
years of professional experience
Work History
Crew Member
Dunkin' Donuts
Granite Falls, North Carolina
05.2025 - 04.2026
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Assisted customers with menu selections and processed orders efficiently.
- Stocked supplies and inventory to keep operations running smoothly.
- Adhered to food safety regulations during food preparation and handling.
- Engaged with customers to foster a welcoming atmosphere, enhancing overall guest experience.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Delivered exceptional customer service, contributing to a positive dining environment.
- Organized and restocked supplies to support operations and team productivity.
- Addressed customer complaints professionally, ensuring satisfaction and loyalty.
- Interacted pleasantly with guests to deliver quality customer service.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
Housekeeper
Best Western Hotel
Hickory, North Carolina
06.2021 - 02.2024
- Cleaned and sanitized guest rooms to ensure high hygiene standards.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Replenished supplies and amenities in guest rooms and common areas.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Coordinated laundry operations, ensuring timely washing, drying, and folding of linens for guest satisfaction.
- Addressed guest requests for housekeeping services.
- Delivered exceptional customer service by promptly addressing and resolving guest inquiries.
- Followed safety protocols to ensure a safe working environment for all staff.
- Used cleaning chemicals following proper guidelines.
- Streamlined inventory management of cleaning supplies, optimizing usage for efficient operations.
Education
High School Diploma -
South Caldwell
Hudson, NC05-2024
Skills
- Customer service
- Order processing
- Cash handling
- Inventory management
- Health and safety
- Sanitation practices
- Cleanliness standards
- Facility maintenance
- Problem-solving
- Basic math
- Team collaboration
- Communication skills
- Telephone etiquette
- Customer engagement
Timeline
Crew Member
Dunkin' Donuts
05.2025 - 04.2026
Housekeeper
Best Western Hotel
06.2021 - 02.2024
High School Diploma -
South Caldwell