Gracie Muehlenbeck
Mount Prospect,IL
Summary
Committed professional with experience in customer service and sales in the retail industry. Skilled in upselling, cross-selling, and merchandising. Highly organized and detail-oriented with excellent communication skills.
Overview
4
4
years of professional experience
Work History
SALES ASSOCIATE
Micheal Kors
03.2023 - 12.2023
- Encouraged customers to make additional purchases and suggested relevant items
- Assisted with training and mentoring new team members
- Built relationships with potential customers by providing helpful advice on product selection
- Followed checklist to complete retail store opening and closing activities
- Kept work area clean, organized and free of clutter at all times
- Introduced promotions and sale opportunities, enticing customers
- Greeted customers warmly and offered assistance.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
SERVER
Stoney River Steakhouse
05.2021 - 02.2022
- Greeted and accommodated guests, building positive experience from first interaction
- Prepared and served food and beverages to customers
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Exercised focus and concentration to keep track of tables and remember orders
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Assisted with training of new staff members
- Memorized menu to help diners make informed meal choices
- Jotted down customer orders and promptly delivered food and drinks.
SERVER
Texas Roadhouse
01.2020 - 08.2021
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Take orders from patrons for food or beverages
- Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required
- Present menus to patrons and answer questions about menu items, making recommendations upon request
- Clean tables or counters after patrons have finished dining
- Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties
- Inform customers of daily specials
- Stock service areas with supplies such as coffee, food, tableware, and linens
- Explain how various menu items are prepared, describing ingredients and cooking methods
- Prepare tables for meals, including setting up items such as linens, silverware, and glassware
- Remove dishes and glasses from tables or counters, take them to kitchen for cleaning
- Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests
- Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom
- Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee
- Escort customers to their tables
- Fill salt, pepper, sugar, cream, condiment, and napkin containers.
ICE CREAM SCOOPER
Oberweis Ice Cream
09.2019 - 01.2020
- Scoop Ice cream and make shakes and coffees
- Stock items
- Interact with customers
- Clean.
Education
Bachelor of Arts - Psychology
University of Tampa
05.2025
Skills
- Money Handling
- Sales Expertise
- Customer Service
- Excellent People Skills
- Guest Relations
- Sales Training
- Time Management
- Listening Skills
- Team Cooperation
- SPSS
Awards
Presidential Scholarship
Extracurricular Activities
Community Service Club
Peer Jury
Timeline
SALES ASSOCIATE
Micheal Kors
03.2023 - 12.2023
SERVER
Stoney River Steakhouse
05.2021 - 02.2022
SERVER
Texas Roadhouse
01.2020 - 08.2021
ICE CREAM SCOOPER
Oberweis Ice Cream
09.2019 - 01.2020
Bachelor of Arts - Psychology
University of Tampa
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